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- Tasks: Provide top-notch customer service and support mortgage inquiries over the phone.
- Company: Join Lloyds Banking Group, a diverse and inclusive workplace.
- Benefits: Earn £13.74 per hour, enjoy flexible working, and receive comprehensive training.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Vibrant team environment with opportunities for career growth.
Location: Edinburgh - EH12
Contract: Temporary
Start Date: 2nd February
Working Pattern: Mon-Fri 8am-6pm
Pay Rate: £13.74 per hour
Office based 5 days per week, for initial 6 months, then 3 days a week from home (subject to eligibility and manager sign off).
About the Opportunity:
Do you have a curious attitude and a passion for being part of a successful team? If so, we would love to hear from you! Lloyds Banking Group are recruiting now for Customer Service Assistants to join their Homes Operations Mortgages New Business Team.
Based in our contact centre, the nature of this role is to provide an enhanced service to our customers on a range of mortgage products over the phone. The core purpose of the role is to support our customer journey of 'Help me own a Home'. As part of the team, you will be taking incoming calls from our valued customer base and providing the highest level of service through a breadth of decision-making across multiple brands.
Full training will be given through a mix of classroom based sessions, online learning, shadowing and buddy systems. You will be supported every step of the way while you learn about our wide range of lending products and brands.
Key Responsibilities:
- Acting as first point of contact via phone to a large customer base.
- Using your judgment to make complex decisions.
- Building strong relationships with brokers.
- Deliver a positive customer experience in colleague and customer interactions by phone, email or letter.
- Accurately calculate affordable lending checks.
- Support affordability requests.
Benefits:
- Location close to public transport links.
- First-class support and training for all colleagues.
- Opportunity for growth within the company.
- Comprehensive training and ongoing support to ensure your success.
- A vibrant and supportive team environment.
- Opportunities to develop your skills in the financial services industry.
- Weekly Pay.
- Online payslips.
- Dedicated aftercare team.
- Annual leave allowance of 32 days per year.
- Employee Assistance Programme.
- Access to Able Futures.
- Eyecare vouchers.
- Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more.
- Smart Spending App.
- Workplace Pension scheme.
About our client:
Lloyds Banking Group is focused on ensuring inclusivity and building an organisation that reflects modern society and celebrates diversity in all its forms. With great colleagues and a multitude of career opportunities, you'll find a supportive and inclusive environment where you can thrive.
Requirements:
- Able to adapt to new challenges.
- Highly curious and enjoys exploring beyond the original question to unearth customer insights and identify improvements.
- Ability to work at pace and can successfully deliver against targets.
- Strong Customer Service skills as well as excellent verbal communication when sharing ideas and proposals for improvements.
At our client's organisation, we are committed to fostering an inclusive and diverse workplace. We celebrate individuals from all backgrounds, cultures, and identities, and welcome applications from under-represented groups.
We are disability confident and can make reasonable adjustments to our recruitment processes upon request.
If you are excited about the opportunity to join our client's team as a Mortgage Consultant and make a difference in the lives of our customers, we want to hear from you. Apply now and take the next step in your career!
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Customer Service Consultant in Edinburgh employer: Pontoon
Contact Detail:
Pontoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant in Edinburgh
✨Tip Number 1
Get to know the company before your interview! Research Lloyds Banking Group and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of customer interaction over the phone, try role-playing with a friend or family member. This will help you feel more confident when taking calls during the interview.
✨Tip Number 3
Show off your curiosity! During the interview, share examples of how you've gone above and beyond to understand customer needs. This aligns perfectly with the role's focus on providing an enhanced service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Lloyds Banking Group.
We think you need these skills to ace Customer Service Consultant in Edinburgh
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention specific examples that relate to the role of Customer Service Consultant, especially your ability to build relationships and deliver excellent service.
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by using clear language and avoiding jargon. Stick to the point and ensure your key achievements stand out – we want to know what makes you a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy and straightforward – just follow the prompts and you’ll be on your way to joining our fantastic team!
How to prepare for a job interview at Pontoon
✨Know Your Stuff
Before the interview, make sure you understand the mortgage products and services offered by Lloyds Banking Group. Familiarise yourself with common customer queries and how to address them. This will show your genuine interest in the role and help you stand out.
✨Showcase Your Curiosity
Since the job requires a curious attitude, prepare examples of how you've gone above and beyond to understand customer needs in previous roles. Think about times when you explored beyond the surface to find solutions or improvements.
✨Practice Active Listening
During the interview, demonstrate your strong communication skills by actively listening to the interviewer. Nod, ask clarifying questions, and summarise their points to show that you’re engaged and understand the importance of effective communication in customer service.
✨Emphasise Teamwork
Lloyds values a supportive team environment, so be ready to discuss your experiences working in teams. Share specific examples of how you’ve collaborated with colleagues to achieve goals or improve customer experiences, highlighting your ability to build strong relationships.