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For Companies At a Glance
- Tasks: Engage with customers, handle inquiries, and resolve issues with enthusiasm.
- Company: Leading financial institution known for exceptional customer service.
- Benefits: Weekly pay, comprehensive training, and access to exclusive discounts.
- Why this job: Join a vibrant team and make a real difference in customers' lives.
- Qualifications: Excellent customer service skills and strong IT proficiency required.
- Other info: Dynamic work environment with opportunities for skill development.
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment? If so, we have the perfect opportunity for you! Our client, a leading organization in the Financial Institution & Insurance sector, is seeking a dynamic Customer Service Advisor to join their team in Leeds.
Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.
Pay: £14.02p/hr
Contract Type: Temporary
Contract Length: 3 months
Start Date: December 9, 2025
Working Pattern: Full Time, 35 hours per week
Shifts: Monday to Friday (8 AM – 6 PM), Saturday (9 AM – 1 PM) – every other Saturday with a weekday off
Location: Leeds City Centre
What You\’ll Do:
As a Customer Service Advisor, you will be the voice of our client, engaging with customers through inbound calls. Your main responsibilities will include:
Handling customer inquiries with professionalism and enthusiasm
Processing payments for changes to policies
Providing accurate information and resolving issues efficiently
Maintaining a high level of attention to detail while managing multiple tasksWhat We Offer:
Comprehensive training and ongoing support to ensure your success
Based in our newly refurbished office in Leeds
A vibrant and supportive team environment
Opportunities to develop your skills in the financial services industry
Weekly Pay
Online payslips
Dedicated aftercare team
Annual leave allowance
Employee Assistance Programme
Access to Able Futures
Eyecare vouchers
Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more
Smart Spending App
Workplace Pension scheme
What We\’re Looking For:
To excel in this role, you should possess:
Excellent customer service skills and a positive attitude
Strong IT proficiency to navigate customer systems
The ability to work at a fast pace while maintaining accuracy
A keen eye for detail
Why Join Us?
At our client\’s organization, we believe that great customer service is at the heart of everything we do. You will be part of a team that values collaboration, innovation, and customer satisfaction. If you\’re ready to take the next step in your career and make a difference in customers\’ lives, we want to hear from you!
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone\’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you
Customer Service Assistant employer: Pontoon
Contact Detail:
Pontoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident and prepared when handling real-life situations in the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals, which can boost your chances of landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so take advantage of our resources!
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. It’s packed with details about what we’re looking for and can help you tailor your application to stand out.
Show Off Your Customer Service Skills: Since this role is all about delivering exceptional customer service, highlight your relevant experience in your application. Share specific examples of how you've handled customer inquiries or resolved issues in the past.
Keep It Professional Yet Friendly: While we love a casual vibe, remember that professionalism is key. Use a friendly tone in your writing, but keep it polished. This will show us that you can communicate effectively with customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Pontoon
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to discuss how you would handle various customer scenarios, as this will show your understanding of the role and your passion for helping others.
✨Showcase Your IT Skills
Since strong IT proficiency is a must, be prepared to talk about your experience with customer systems or any relevant software. If possible, mention specific tools you've used and how they helped you in previous roles.
✨Demonstrate Your Attention to Detail
During the interview, highlight examples where your keen eye for detail made a difference. Whether it was catching an error or ensuring accurate information was provided, these stories will illustrate your capability to manage multiple tasks effectively.
✨Emphasise Your Team Spirit
The role requires collaboration, so share experiences that showcase your ability to work well within a team. Talk about how you’ve contributed to a positive team environment and how you value collective success.
