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- Tasks: Deliver outstanding customer experiences and solve problems creatively.
- Company: Join a diverse team at Lloyds Banking Group, making a difference in transport services.
- Benefits: Enjoy hybrid working, weekly pay, 30 days annual leave, and exclusive discounts.
- Why this job: Be the voice that helps customers navigate their financial needs and build lasting relationships.
- Qualifications: Strong communication skills and a genuine desire to help others.
- Other info: Inclusive workplace with opportunities for personal development and career growth.
PAY: 14.02p/hr
LOCATION: Newport - Tredegar Park moving to Cardiff from September 2026
HOURS: Full Time, 35 hours per week
WORKING PATTERN: Our work style is hybrid, which involves spending at least 2 days per week, or 40% of our time, in our office in Newport. We need your commitment to 35 hours across Mon-Fri (8.30am-6pm) and weekend working, Sat 9-5 and Sun 11-4pm on a rotational basis. The first 3 months will be 100% office based. Please note that from September we will be moving into our new, modern office in Cardiff where you will be required to spend two days per week or 40% of your work time.
START DATE: 23rd March 2026
CONTRACT: 12 months
About this opportunity: Our Customer Service teams are the heartbeat of our organisation. Do you want to be part of a team that makes a genuine difference to our transport customers? Consumer Lending is a key part of our Group and helps customers by providing cars, vans, caravans, and motorbikes and/or the finance for them. We are currently looking for people who care about customers to join our contact centre teams supporting our Black Horse brand. As a Transport Customer Service Advisor, you will be the first point of contact to new and existing customers. Applying your skills and expertise to help them with their financial & service needs via a range of channels. You will build relationships with our customers on every call you take, and by listening carefully and asking the right questions, you will identify and promote the best possible outcome.
Day to day, you will be:
- Delivering outstanding customer experiences through various communication channels.
- Multi-tasking between telephony and queue-based work.
- Problem-solving, being creative with solutions and paying excellent attention to the details.
- Playing a role in educating our customers about our products.
- Pro-active in your approach to personal development and learning.
Why Lloyds Banking Group? Join us and, as well as making a difference to customers, you will enjoy a fulfilling career where you are free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you will find them all here.
Benefits:
- Work from home 3 days per week
- Weekly Pay
- Online payslips
- Dedicated aftercare team
- 30 Days Annual leave allowance
- Employee Assistance Programme
- Access to Able Futures Eyecare vouchers
- Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more
- Smart Spending App
- Workplace Pension scheme
What you will need:
- Solid communication and listening skills including a friendly telephone manner.
- Honest, hardworking, and genuine. Caring about helping people with their queries.
- The empathy to put yourself in the customers' shoes, asking the questions needed to understand how we can help.
- The commitment to deliver on your promises and go above and beyond for people.
- You will need to be competent in using Microsoft applications.
- Ideally, we would like you to have previous customer service experience from a motor/financial services background, but this isn’t essential.
About working for us: Our focus is to ensure we are inclusive every day and build an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We are disability confident. So, if you would like reasonable adjustments to be made to our recruitment processes, just let us know. If you are excited by the thought of becoming part of our team, get in touch. We would love to hear from you!
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicity, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Customer Service Advisor employer: Pontoon
Contact Detail:
Pontoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be friendly and clear on the phone. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you turned a negative situation into a positive outcome. This will demonstrate your ability to handle customer queries effectively.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Service Advisor. We want to see how you can make a difference for our transport customers!
Showcase Your Communication Skills: Since communication is key in this role, use your application to demonstrate your friendly telephone manner and ability to listen. Share examples that show how you've helped customers in the past.
Be Genuine and Honest: We value authenticity! Let your personality shine through in your application. Share why you care about helping people and how you go above and beyond to deliver great service.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter.
How to prepare for a job interview at Pontoon
✨Know the Company
Before your interview, take some time to research the company and its values. Understanding their mission and how they serve their customers will help you align your answers with what they’re looking for in a Customer Service Advisor.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable with handling different types of queries.
✨Demonstrate Empathy
During the interview, be prepared to discuss how you would handle difficult customer situations. Use examples from your past experiences to show that you can put yourself in the customer's shoes and find solutions that meet their needs.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Inquire about the team dynamics, training opportunities, or how success is measured in the Customer Service department.
