At a Glance
- Tasks: Own and enhance Trade Surveillance journeys, ensuring compliance and effective change delivery.
- Company: Dynamic finance firm focused on regulatory compliance and innovative solutions.
- Benefits: Collaborative environment, professional growth opportunities, and a chance to make a real impact.
- Other info: Hybrid work model with 2 days onsite per week and a supportive culture.
- Why this job: Join a diverse team and shape the future of trade surveillance in a dynamic setting.
- Qualifications: Experience in Trade Surveillance and strong communication skills are essential.
The predicted salary is between 60000 - 75000 £ per year.
Join Our Team as a Customer Journey Manager (BA) - Trade Surveillance Remediation!
Location - London (hybrid with 2 days onsite per week)
Contract - 6 months with potential to extend
About the Role: As a Customer Journey Manager, you will play a crucial role in supporting the delivery of Trade Surveillance remediation and change initiatives within the Markets Platform. Your mission? To own and enhance the end-to-end surveillance journeys, translating regulatory, risk, and delivery outcomes into prioritised, actionable work.
Key Responsibilities:
- Own the Trade Surveillance Journey: Maintain the entire Trade Surveillance journey, encompassing trading activities, data quality, alert generation, and investigation outcomes. Craft and maintain journey maps, process flows, and narratives that connect business intent with technical implementation.
- Cross-Platform & Integration Support: Collaborate with Product Owners and Engineering teams to identify dependencies and ensure surveillance requirements are integrated early in platform changes.
- Support Growth & Change: Facilitate surveillance readiness for new product onboarding, ensuring new venues and liquidity are accounted for in trading strategies.
- Prioritisation, Planning & Delivery Alignment: Work closely with Product Owners to shape backlog content, highlight constraints, and provide clear, outcome-focused input for governance artefacts.
Essential Skills:
- Proven experience in Trade Surveillance, Market Abuse controls, or related regulatory delivery.
- Strong understanding of Markets products and trade lifecycles.
- Ability to analyse end-to-end journeys and create clear delivery artefacts.
- Excellent communication skills, engaging confidently with both technical and non-technical stakeholders.
Desirable Skills:
- Familiarity with Trading Hub or surveillance platform changes.
- Experience with data lineage, ingestion pipelines, or analytical platforms.
What We Offer:
- A collaborative and supportive work environment where your contributions truly matter.
- Opportunities for professional growth and the chance to work with a diverse team of experts in the finance sector.
- A chance to make a real difference in regulatory compliance and trade surveillance.
Success Measures:
- Ensure surveillance requirements are embedded early in product changes.
- Improve visibility and management of surveillance dependencies.
- Deliver clear prioritisation of remediation and change demands without regulatory surprises.
If you're passionate about making a difference and possess the skills to thrive in a dynamic environment, we want to hear from you! Join us in shaping the future of trade surveillance. Apply today and embark on an exciting journey with us!
We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Customer Journey Manager E (BA) - Trade Surveillance employer: Pontoon
Join a forward-thinking company that values collaboration and innovation in the heart of London. As a Customer Journey Manager, you'll thrive in a supportive work culture that prioritises professional growth and inclusivity, allowing you to make a significant impact on trade surveillance and regulatory compliance. With opportunities to work alongside industry experts and contribute to meaningful change, this role offers a rewarding experience in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Journey Manager E (BA) - Trade Surveillance
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Pontoon.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like Pontoon might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Customer Journey Manager E (BA) - Trade Surveillance
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Pontoon will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Pontoon. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Pontoon confidence in your short-term commitment to the role.
How to prepare for a job interview at Pontoon
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Pontoon.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Pontoon that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
