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- Tasks: Shape exceptional customer experiences and optimise customer journeys.
- Company: Leading financial services organisation focused on innovative solutions.
- Benefits: Professional growth, continuous learning, and a supportive environment.
- Why this job: Make a real difference in people's financial lives while collaborating with a talented team.
- Qualifications: Experience in business analysis and data analytics, preferably in financial services.
- Other info: Join us in creating exceptional experiences that truly matter!
The predicted salary is between 36000 - 60000 £ per year.
12 Months FTC
Edinburgh or Leeds
Join Our Team as a Customer Journey Manager! Are you ready to take on a pivotal role in shaping exceptional customer experiences? Our client, a leading financial services organization, is on the lookout for an enthusiastic Customer Journey Manager (CJM) to help navigate an exciting new chapter following a recent acquisition. This is your chance to make a significant impact on how we deliver value to our customers!
About Us: In this dynamic environment, we're committed to creating a distinctive end-to-end wealth proposition. We combine expert in-person advice with cutting-edge digital tools to empower our clients in making informed financial decisions. Our focus is on building a brilliant workplace savings business and a growing direct-to-consumer wealth platform.
What You'll Do: As the Customer Journey Manager, you will play a crucial role in product development and customer experience optimization. You will work closely with the Product Owner and the broader product team to:
- Experience in developing requirements and supporting large-scale change initiatives, especially in pensions or platform migration projects.
- Strong business analysis skills, with a focus on understanding client and colleague journeys.
- Data analytical skills that help assess the impact of changes across operations.
- A background in working with financial services organizations, preferably in settings like our client's.
What We're Looking For: To thrive in this role, you should bring:
- Experience in developing requirements and supporting large-scale change initiatives, especially in pensions or platform migration projects.
- Strong business analysis skills, with a focus on understanding client and colleague journeys.
- Data analytical skills that help assess the impact of changes across operations.
- A background in working with financial services organizations, preferably in settings like our client's.
Why Join Us? Be part of a transformative journey that prioritizes customer outcomes and innovative solutions. Collaborate with a talented team committed to making a real difference in people's financial lives. Enjoy opportunities for professional growth and continuous learning in a supportive environment.
If you're excited about optimizing customer journeys and contributing to a brighter financial future for our clients, we want to hear from you!
How to Apply: Ready to embark on this exciting journey? Submit your application today and help us shape the future of wealth management. Join us in creating exceptional experiences that truly matter!
Customer Journey Manager employer: Pontoon
Contact Detail:
Pontoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Journey Manager
✨Tip Number 1
Network like a pro! Reach out to people in the financial services sector, especially those who work in customer experience roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by understanding the company’s customer journey. Dive into their website and social media to get a feel for their brand voice and customer interactions. This will help you tailor your responses and show you’re genuinely interested.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to improve customer experiences in past roles. Bring examples that highlight your ability to assess impacts and drive change.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on joining our team and making a difference in customer journeys.
We think you need these skills to ace Customer Journey Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Journey Manager role. Highlight your experience in developing requirements and supporting large-scale change initiatives, especially in financial services. We want to see how your skills align with what we're looking for!
Showcase Your Analytical Skills: Since data analytical skills are key for this role, don’t forget to include examples of how you've used data to assess impacts in previous positions. We love seeing how you’ve made a difference through your insights!
Be Authentic: Let your personality shine through in your application! We’re looking for someone enthusiastic about optimising customer journeys, so share your passion and why you want to join our team. Authenticity goes a long way!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Pontoon
✨Know Your Customer Journey
Before the interview, dive deep into understanding customer journeys, especially in financial services. Familiarise yourself with how different touchpoints impact customer experience and be ready to discuss specific examples from your past work.
✨Showcase Your Analytical Skills
Prepare to demonstrate your data analytical skills by bringing examples of how you've used data to assess changes in operations. Be ready to explain how your insights led to improved customer outcomes or streamlined processes.
✨Understand the Company’s Vision
Research the company’s recent acquisition and its implications for customer experience. Show enthusiasm for their mission to create a distinctive wealth proposition and be prepared to discuss how you can contribute to this vision.
✨Prepare for Change Management Questions
Expect questions about your experience with large-scale change initiatives, particularly in pensions or platform migrations. Have specific examples ready that highlight your role in these projects and the positive impacts they had on customer journeys.
