At a Glance
- Tasks: Engage with customers and provide essential administrative support in a fast-paced environment.
- Company: Join a leading banking industry client known for exceptional customer service.
- Benefits: Enjoy a fully remote role with a competitive salary and a 5% retention bonus.
- Other info: This role is contract-based until the end of 2025, perfect for students seeking experience.
- Why this job: Make a real impact while developing your skills in a dynamic and inclusive team.
- Qualifications: Strong communication, organisational skills, and proficiency in CRM and Microsoft Office are essential.
The predicted salary is between 16800 - 28000 £ per year.
Job Title: Customer Contact - Administrative Assistant
Location: Fully Remote
Contract: Until the end of 2025
Salary: C. 28,000 (+5% retention bonus)
Join Our Team!
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced administrative environment? Our client, a leader in the banking industry, is seeking a dedicated Customer Contact - Administrative Assistant to join their dynamic team. This is an exciting opportunity for someone who enjoys engaging with customers while providing essential administrative support.
Role Overview:
As a Customer Contact - Administrative Assistant, you will play a crucial role in ensuring smooth communication with clients and efficient internal operations. You will be the first point of contact for customer enquiries, handling various queries and providing high-quality service. Your administrative skills will support the wider team, contributing to the overall success of the organisation.
Key Responsibilities:
- Serve as the first point of contact for customer enquiries via phone, email, and other communication channels.
- Provide accurate information and resolve customer queries in a professional and timely manner.
- Log and track customer interactions using CRM or internal systems to ensure all communications are documented.
- Support a variety of administrative tasks, including data entry, filing, scanning, and document management.
- Assist in the preparation of reports, presentations, and correspondence for internal and external use.
- Schedule meetings and manage calendars for team members, ensuring efficient time management.
- Maintain and update customer records and databases, ensuring accuracy and confidentiality.
- Liaise with internal departments to ensure that customer needs are met and expectations are exceeded.
- Support onboarding and communication processes for new clients, ensuring a smooth transition.
- Contribute to the continuous improvement of customer service and administrative processes, sharing insights and suggestions for enhancement.
What We\'re Looking For:
- Excellent verbal and written communication skills.
- Strong organisational skills with attention to detail.
- Proficiency in using CRM software and Microsoft Office Suite.
- Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
- A customer-centric attitude with a commitment to providing high-quality service.
- Previous experience in a customer service or administrative role is preferred.
If you are ready to take the next step in your career and make a difference in the banking industry, we want to hear from you!
Please be advised: If you haven\'t heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone\'s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
#J-18808-LjbffrCustomer Contact - Admin Assistant in Birmingham employer: Pontoon
Join a forward-thinking banking leader that values exceptional customer service and offers a fully remote work environment, allowing you to balance your professional and personal life seamlessly. With a strong focus on employee growth, you will have access to continuous training and development opportunities, alongside a supportive and inclusive culture that celebrates diversity and encourages collaboration. Enjoy a competitive salary with a retention bonus, making this an attractive opportunity for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contact - Admin Assistant in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pontoon. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pontoon before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Contact - Admin Assistant in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pontoon:Your cover letter is your chance to shine! Tell us why you want to work at Pontoon specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pontoon!
How to prepare for a job interview at Pontoon
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
