Customer Contact - Admin Assistant in Birmingham

Job Title: Customer Contact - Administrative Assistant

Location: Fully Remote

Contract: Until the end of 2025

Salary: C. 28,000 (+5% retention bonus)

Join Our Team!

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced administrative environment? Our client, a leader in the banking industry, is seeking a dedicated Customer Contact - Administrative Assistant to join their dynamic team. This is an exciting opportunity for someone who enjoys engaging with customers while providing essential administrative support.

Role Overview:

As a Customer Contact - Administrative Assistant, you will play a crucial role in ensuring smooth communication with clients and efficient internal operations. You will be the first point of contact for customer enquiries, handling various queries and providing high-quality service. Your administrative skills will support the wider team, contributing to the overall success of the organisation.

Key Responsibilities:

• Serve as the first point of contact for customer enquiries via phone, email, and other communication channels.
• Provide accurate information and resolve customer queries in a professional and timely manner.
• Log and track customer interactions using CRM or internal systems to ensure all communications are documented.
• Support a variety of administrative tasks, including data entry, filing, scanning, and document management.
• Assist in the preparation of reports, presentations, and correspondence for internal and external use.
• Schedule meetings and manage calendars for team members, ensuring efficient time management.
• Maintain and update customer records and databases, ensuring accuracy and confidentiality.
• Liaise with internal departments to ensure that customer needs are met and expectations are exceeded.
• Support onboarding and communication processes for new clients, ensuring a smooth transition.
• Contribute to the continuous improvement of customer service and administrative processes, sharing insights and suggestions for enhancement.

What We\'re Looking For:

• Excellent verbal and written communication skills.
• Strong organisational skills with attention to detail.
• Proficiency in using CRM software and Microsoft Office Suite.
• Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
• A customer-centric attitude with a commitment to providing high-quality service.
• Previous experience in a customer service or administrative role is preferred.

If you are ready to take the next step in your career and make a difference in the banking industry, we want to hear from you!

Please be advised: If you haven\'t heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone\'s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.