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- Tasks: Coordinate webinars, manage events, and ensure clear communication with customers.
- Company: Join a dynamic team focused on national infrastructure reform.
- Benefits: Competitive pay, hybrid work model, and potential for contract extension.
- Why this job: Make a real impact on customer engagement in a high-profile programme.
- Qualifications: Experience in communications or events, strong organisational skills, and excellent communication.
- Other info: Collaborative environment with opportunities for career growth.
The predicted salary is between 30600 - 40800 £ per year.
Location: Warwick, Hybrid - 1 day per week on-site
Contract: Initial 3-month contract (the client are working to secure a permanent opportunity)
Pay Rate: From £51,000 per annum (paid pro-rata)
About the Programme:
Join a high-profile, fast-moving national programme focused on reforming the connection queue for generation projects to the wider grid! The Communications and Engagement Team plays a key role in keeping customers informed and engaged through webinars, events, and website updates.
Role Overview:
This role will support the Customer Communications Lead in delivering clear, timely, and effective communications to programme stakeholders, primarily customers. You will be responsible for coordinating webinars, supporting in-person events, and managing website publications, ensuring content is accurate, accessible, and delivered on schedule.
Key Responsibilities:
- Coordinate and support regular customer webinars (fortnightly), including:
- Liaising with subject matter experts and presenters
- Managing agenda, logistics, and audience interaction (Q&A sessions, screen sharing)
- Post-webinar follow-up, including addressing unanswered questions and gathering feedback for future sessions
- Support content preparation and ensure style, tone, and format are customer-friendly
- Work with web teams to upload content in line with programme requirements
- Assist with planning, logistics, and agenda coordination
- Ensure events run smoothly and participants have the necessary information
Candidate Requirements:
- Previous experience in communications, events, or customer engagement roles
- Strong organisational skills with an ability to manage multiple tasks simultaneously
- Excellent written and verbal communication skills
- Comfortable liaising with multiple stakeholders to coordinate content and logistics
- Experience with webinar platforms and/or website content management is desirable
Why This Role:
- Be part of a high-profile programme impacting national infrastructure
- Work in a collaborative and dynamic team environment
- Opportunity for contract extension and/or potential permanent placement
Is this of interest? If so, apply now with an up-to-date CV for consideration!
Note - if you do not hear back within 48 hours of applying, please assume you have been unsuccessful on this occasion, however, we will have your CV and contact details on files should something more suitable arise.
Customer Communications Executive employer: Pontoon
Contact Detail:
Pontoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Communications Executive
✨Tip Number 1
Get to know the company and its mission! Before your interview, do a bit of research on their recent projects and values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how your skills in communications and event coordination can directly benefit the role of Customer Communications Executive.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss specific examples of how you've managed multiple tasks or coordinated events in the past. This will demonstrate your ability to handle the responsibilities of the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Communications Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Communications Executive role. Highlight your experience in communications and events, and don’t forget to showcase your organisational skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Keep it engaging and personal – we love a bit of personality!
Showcase Relevant Experience: When filling out your application, make sure to highlight any relevant experience with webinars, customer engagement, or content management. We’re looking for candidates who can hit the ground running, so show us what you've got!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Pontoon
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Communications Executive. Familiarise yourself with the key responsibilities, especially around coordinating webinars and managing website content. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Communication Skills
Since this role heavily involves communication, be prepared to demonstrate your written and verbal skills. Bring examples of past communications you've crafted or events you've coordinated. Practising clear and concise responses during the interview will also showcase your abilities.
✨Prepare for Stakeholder Interaction
You'll be liaising with various stakeholders, so think of scenarios where you've successfully managed multiple relationships. Be ready to discuss how you handle logistics and audience engagement during webinars or events, as this will highlight your organisational skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, upcoming projects, or how they measure success in customer engagement. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
