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- Tasks: Enhance IT support experiences using AI tools like Microsoft Copilot.
- Company: Pontoon, an inclusive employment consultancy dedicated to improving workplace opportunities.
- Benefits: Hybrid work model, potential contract extension, and a supportive team environment.
- Other info: Join a diverse team focused on innovation and collaboration.
- Why this job: Be at the forefront of AI transformation and make a real difference in IT support.
- Qualifications: Experience with AI tools and a passion for improving user experiences.
The predicted salary is between 40000 - 50000 £ per year.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Location: Leeds / Edinburgh (Hybrid - ~40% office)
Contract: 12 months (extension possible)
Overview
Join a Service Transformation team focused on improving IT support experiences. This role leverages AI tools like Microsoft Copilot to simplify how colleagues raise requests, resolve issues, and access knowledge. You will design and embed AI copilots and agents into service workflows, delivering measurable improvements in efficiency and user experience.
Key Responsibilities
- Improve support journeys using AI, Copilot, and Agents
- Identify opportunities where AI and agent-based solutions can enhance how colleagues and service teams interact with IT support processes, including helping users identify the correct request or incident type more quickly.
Copilot Specialist (AI & Service Transformation) employer: Pontoon
Contact Detail:
Pontoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Copilot Specialist (AI & Service Transformation)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Pontoon. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience with AI tools and how you've improved processes in the past. We want to see that passion for service transformation!
✨Tip Number 3
Prepare for the interview by researching Pontoon's values and recent projects. We love candidates who align with our mission of inclusivity and innovation. Tailor your answers to reflect that!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for talent that fits our culture.
We think you need these skills to ace Copilot Specialist (AI & Service Transformation)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Copilot Specialist role. Highlight your experience with AI tools and service transformation, as this will show us you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that relate to improving IT support processes or using AI tools like Microsoft Copilot. We love seeing how you've made a difference!
Be Authentic: Let your personality shine through in your application. We appreciate genuine candidates who are passionate about service transformation and improving user experiences. Don’t be afraid to show us who you are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Pontoon
✨Know Your AI Tools
Familiarise yourself with AI tools like Microsoft Copilot before the interview. Understand how they work and think about specific examples of how you’ve used or could use them to improve IT support experiences.
✨Showcase Your Problem-Solving Skills
Prepare to discuss past experiences where you've identified issues and implemented solutions, especially in service workflows. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Emphasise Inclusivity
Since Pontoon values diversity, be ready to talk about how you can contribute to an inclusive environment. Share examples of how you’ve worked with diverse teams or supported colleagues from different backgrounds.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team’s goals. This shows your genuine interest in the position and helps you understand how you can make a meaningful impact in improving IT support experiences.