At a Glance
- Tasks: Design user-focused content and experiences for digital journeys in a dynamic banking environment.
- Company: Join one of the largest banks in the UK, leading digital transformation.
- Benefits: Competitive daily rate, hybrid work model, and opportunity to influence design across teams.
- Other info: Collaborate with a high-performing design team and contribute to best practices.
- Why this job: Shape impactful user experiences while navigating complex challenges in a regulated industry.
- Qualifications: Experience in content design, strong communication skills, and advanced Figma proficiency.
The predicted salary is between 40500 - 49500 £ per year.
Content/Experience Designer Banking Hybrid: 2 days onsite in Edinburgh 6 months £600 per day
In short
Working across several projects simultaneously, you'll play a key role in shaping content and user experiences that help business customers navigate complex pension and workplace savings propositions.
About the Opportunity
Our client is one pf the largest banks in the UK, As part of their ongoing digital transformation, they are investing heavily in creating seamless, customer-centric experiences across their products and services.
An exciting opportunity has arisen for a
Content/Experience Designer to join the team, working within the employer proposition space.
This is a highly visible role focused on designing content experiences for workplace employers considering us as their pension and benefits provider.
The environment is complex, highly regulated, and stakeholder-heavy, making this an excellent opportunity for a designer who enjoys solving challenging problems and influencing across multiple teams.
The Role
- You'll be joining an established, high-performing design team consisting of:
- 2 UX Designers
- 1 User Researcher
- 1 Service Designer
This role requires someone who can confidently balance user needs, business objectives, regulatory requirements, and stakeholder expectations while producing clear, effective content experiences within digital channels.
Key Responsibilities
- Design clear, user-focused content and experiences for employer-facing digital journeys.
- Work within agile, multidisciplinary product teams to define priorities, shape solutions, and deliver customer value.
- Create and maintain content designs and user journeys using Figma.
- Collaborate closely with UX Designers, Researchers, Service Designers, Product Owners, and Engineers.
- Facilitate workshops and stakeholder discussions to gather requirements and drive alignment.
- Document current and future-state customer experiences and service journeys.
- Use research findings, customer insight, and design thinking methodologies to inform decisions.
- Communicate effectively with senior stakeholders and manage competing perspectives.
- Bring a strong customer-centred mindset while operating within a regulated financial services environment.
- Contribute to the wider design community and help champion best practice across the Group.
Essential Skills & Experience
- Proven experience as a Content Designer, Experience Designer, UX Writer, or similar role.
- Strong experience working on complex digital products and services.
- Excellent stakeholder management and communication skills.
- Ability to navigate ambiguity and manage multiple projects simultaneously.
- Experience working within agile product environments.
- Advanced Figma skills (essential).
- Strong understanding of user-centred design principles and design thinking methodologies.
- Experience collaborating with multidisciplinary teams including UX, Research, Product, and Engineering.
- Confidence presenting and defending design decisions to a range of audiences.
Desirable Experience
- Previous experience within Banking, Financial Services, Pensions, Insurance, or other regulated environments.
- Experience using Jira and Confluence.
- Exposure to service design and customer journey mapping.
- Experience working within large enterprise organisations.
What We're Looking For
- Handle complex stakeholder environments with confidence.
- Work effectively across multiple teams and projects at the same time.
- Keep pace with an already high-performing design team.
- Balance customer needs with business and regulatory constraints.
- Be a strong communicator who can influence and challenge constructively when required.
- Thrive in a space that focuses more on clarity, usability, and effectiveness than highly creative design work.
Pontoon is an employment consultancy and operates as an equal opportunities employer.
We use generative AI tools to support our candidate screening process.
This helps us ensure a fair, consistent, and efficient experience for all applicants.
Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
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Content/Experience Designer employer: Pontoon
Pontoon is an excellent employer, offering a dynamic work culture that fosters creativity and collaboration in the heart of London. With flexible working arrangements and a strong emphasis on professional development, employees are empowered to grow their skills while contributing to innovative AI-driven solutions in the banking sector. Join us to be part of a team that values your input and encourages meaningful contributions to customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Content/Experience Designer
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Pontoon.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like Pontoon might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Content/Experience Designer
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Pontoon will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Pontoon. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Pontoon confidence in your short-term commitment to the role.
How to prepare for a job interview at Pontoon
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Pontoon.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Pontoon that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
