At a Glance
- Tasks: Create engaging content for Conversational Banking and collaborate with a dynamic team.
- Company: Leading player in the banking industry with a focus on innovation.
- Benefits: Hybrid working, competitive pay, and a chance to shape customer experiences.
- Other info: 6-month contract with opportunities for growth in a collaborative environment.
- Why this job: Join a forward-thinking team and make a real impact in AI-powered content design.
- Qualifications: Strong UX writing skills and a passion for design thinking.
The predicted salary is between 55000 - 65000 £ per year.
Location: London
Contract Length: 6 months
Working Pattern: Hybrid - 2 days per week in the office.
Are you ready to take your content design skills to the next level? Our client, a leading player in the banking industry, is seeking a passionate and innovative Content Designer to join their team for a 6-month temporary contract. This is your chance to shape customer-first experiences in the exciting realm of Conversational Banking!
What You'll Do:
- Collaborate with a dynamic cross-functional team to create engaging, safe, and compliant customer experiences.
- Leverage your content design expertise to understand customer needs and craft AI-powered content that is structured, accurate, and machine-usable.
- Develop content approaches for emerging AI patterns, ensuring clear communication and usability.
- Partner with data scientists and engineers to define and evolve a knowledge graph that models relationships across products and systems.
- Conduct content audits and refine content strategies to ensure readiness for AI systems.
- Prototype, test, and iterate to continuously improve the quality of customer interactions.
What You Bring:
- Content Design Expertise: Strong UX writing skills and the ability to simplify complex information.
- Design Thinking: Proficiency in problem framing, ideation, and testing.
- Systems Mindset: Ability to...
Content Designer: Agentic experience Design employer: Pontoon
Join a forward-thinking banking institution in London that prioritises innovation and employee development. With a hybrid working model, you will enjoy a flexible work-life balance while collaborating with a diverse team dedicated to creating exceptional customer experiences. The company fosters a culture of continuous learning and growth, providing ample opportunities for professional advancement in the rapidly evolving field of Conversational Banking.
