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For Companies At a Glance
- Tasks: Engage with customers, resolve queries, and execute trades in a fast-paced environment.
- Company: Join a leading name in the banking industry with a supportive team culture.
- Benefits: Enjoy a competitive salary, hybrid working, and professional development opportunities.
- Why this job: Make a real impact by delivering exceptional customer service and solving problems.
- Qualifications: High school diploma and strong communication skills required.
- Other info: Dynamic role with potential for career growth and a friendly team atmosphere.
The predicted salary is between 21600 - 28800 £ per year.
Job Title
Contact Centre Operative
Duration
12 months, temp to perm
Location
Manchester/Hybrid (four days per week in the office)
Salary
Competitive
Company Overview
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone\’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Join a Leading Bank as a Contact Centre Operative – Manchester City Centre
Our client, a top name in the banking industry, is looking for 5 enthusiastic Contact Centre Operatives to join their vibrant team in Manchester City Centre. This is your chance to grow your career in financial services, with fantastic training, support, and the potential for a permanent position.
What You\’ll Do
As a Contact Centre Operative, you\’ll be the friendly voice and problem-solver for shareholders – ensuring every query is handled with care, accuracy, and professionalism.
- Engaging with Customers: Handle around 80% of inquiries over the phone, delivering quick, clear, and professional responses.
- Investigating & Resolving Issues: Use your attention to detail to investigate shareholder account discrepancies and take ownership until resolution.
- Trading Support: Execute telephone trades accurately and compliantly, following internal procedures.
- Team Collaboration: Work closely with other teams to resolve complex issues and keep shareholders informed.
- Follow-Up & Accountability: Track and close out open items daily to ensure first-class service delivery.
What You\’ll Bring
- Excellent communication skills and a genuine passion for helping people.
- A proactive, problem‑solving mindset and ownership of your work.
- A professional, positive attitude and desire to grow within a respected financial institution.
Why You\’ll Love It Here
- Hybrid Working: Enjoy flexibility with a mix of home and office work.
- Career Development: Benefit from full training, coaching, and opportunities to advance your career.
- Supportive Environment: Join a friendly, energetic team that values collaboration and celebrates success.
How to Apply
To apply for this opportunity, please apply with an up-to-date CV.
Please note that if you haven\’t heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly.
Pontoon is an equal opportunities employer and an employment consultancy.
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Contact Centre Operative employer: Pontoon
Contact Detail:
Pontoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Operative
✨Tip Number 1
Get to know the company! Research their values and culture, especially since they emphasise inclusivity. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Contact Centre Operative, you'll be engaging with customers all day. Try role-playing common customer scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Be proactive! If you get the chance to ask questions during the interview, think about what you can do to excel in the role. This shows you're already thinking about how to contribute positively to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Contact Centre Operative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Contact Centre Operative role. Highlight your customer service experience and any relevant achievements to grab our attention!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and why you’d be a great fit for our team. Keep it concise but engaging – we want to see your personality!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application demonstrates your strong communication skills. Use clear language and a friendly tone to reflect how you’d engage with customers.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our fantastic team in Manchester!
How to prepare for a job interview at Pontoon
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their approach to customer service and how they engage with clients. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Contact Centre Operative, strong communication is key. Practise answering common interview questions clearly and concisely. You might even want to role-play with a friend to simulate the interview environment and get comfortable with articulating your thoughts.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer service abilities. Think of specific examples from your past experiences where you successfully resolved issues or handled difficult customers. This will demonstrate your proactive approach and accountability.
✨Show Enthusiasm and Positivity
During the interview, let your passion for customer service shine through. A positive attitude can make a huge difference. Remember, they’re looking for someone who thrives in a fast-paced environment, so convey your excitement about the opportunity to join their dynamic team.
