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For Companies At a Glance
- Tasks: Onboard clients to FX platforms and provide top-notch support.
- Company: Leading finance organisation in London's vibrant financial district.
- Benefits: Competitive salary, professional growth, and a supportive team culture.
- Why this job: Join a dynamic team and make an impact in the finance tech world.
- Qualifications: Experience in client-facing roles and strong communication skills required.
- Other info: Opportunity for career advancement in a fast-paced environment.
The predicted salary is between 56000 - 84000 £ per year.
Overview
Location: London, 3 days per week in the office
Contract Length: 12 Months - Potential to go permanent
Working Pattern: Full time, shifts between 8am - 6pm
Rate: 70-90k DOE
Are you passionate about the world of finance and technology? Do you thrive in a fast-paced environment where every day presents new challenges? If so, we have an exciting opportunity for you! Our client, a leading organisation in the finance sector, is looking for an enthusiastic and knowledgeable eFX Application Product Support professional to join their dynamic team.
Responsibilities
- Onboard New Clients: Welcome new clients and users to the FX e-commerce platforms, ensuring a seamless integration experience.
- Trading Approval: Collaborate to obtain necessary trading approvals for onboarding clients.
- Demos & Pitches: Showcase our cutting-edge eTrading applications through engaging pitches and demos to internal and external stakeholders.
- Client Support: Be the first point of contact for users of the Instinct FX platform, providing top-notch support and solutions.
- Liaison Across Teams: Work closely with various teams, including e-FX sales, tech support, and operations, to ensure an exceptional client experience.
- Vendor Coordination: Engage with external vendors, ECNs, and providers for smooth operations.
- Pricing Configuration: Manage and configure pricing schedules tailored to client needs.
- Problem Solving: Investigate and resolve issues related to mapping, price feeds, technical outages, and credit efficiently.
Qualifications
- Experience: Previous experience in client-facing roles within the finance sector, particularly in eFX or similar environments.
- Communication Skills: Strong verbal and written communication abilities, enabling you to connect with clients and internal teams effectively.
- Team Player: Ability to work collaboratively in a high-pressure setting.
- Market Knowledge: Familiarity with FX markets, rates, credit, and emerging markets is essential.
- Client Interaction: Experience working directly with hedge funds and institutional clients is a plus.
- Proactive Approach: Ability to take initiative and resolve day-to-day issues without always relying on procedures.
- Technical Skills: Understanding of UNIX/FIX protocols, eFX trading platforms, and general connectivity knowledge.
- Agile Experience: Familiarity with Agile/Kanban methodologies is advantageous.
Why Join Us?
- Dynamic Environment: Work in the heart of London's financial district with a team that values innovation and collaboration.
- Professional Growth: Gain valuable experience in eFX and broaden your skill set while supporting high-profile clients.
- Supportive Culture: Join a team that thrives on teamwork and mutual support, ensuring you have the resources you need to succeed.
If you're ready to take your career in finance and technology to the next level, we want to hear from you! Apply now to embark on an exciting journey with our client. Your adventure in eFX awaits!
eFX Application Client Onboarding in City of London employer: Pontoon
Contact Detail:
Pontoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land eFX Application Client Onboarding in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the finance and tech sectors. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your skills! When you get the chance to demo your knowledge or pitch your ideas, make it count. Use real-life examples from your experience in eFX or client onboarding to demonstrate how you can add value to the team.
✨Tip Number 3
Be proactive! If you see a problem or a gap in the process, don’t wait for someone to tell you what to do. Take the initiative to suggest solutions or improvements. This shows you’re not just a team player but also a forward-thinker.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It’s the best way to ensure it gets the attention it deserves. Plus, you’ll be part of our community right from the start!
We think you need these skills to ace eFX Application Client Onboarding in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the eFX Application Client Onboarding role. Highlight your experience in client-facing roles and any relevant technical skills, like familiarity with eFX trading platforms. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for finance and technology, and explain why you're excited about this opportunity. We love seeing enthusiasm, so let your personality come through while keeping it professional.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We’re looking for proactive individuals who can think on their feet, so share those stories that demonstrate your problem-solving prowess!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves. Don’t miss out on this exciting opportunity!
How to prepare for a job interview at Pontoon
✨Know Your eFX Inside Out
Make sure you brush up on your knowledge of eFX trading platforms and the FX markets. Being able to discuss current trends, pricing configurations, and technical aspects will show that you're not just interested in the role but are genuinely passionate about the field.
✨Practice Your Pitch
Since you'll be showcasing applications through demos and pitches, practice how you would present these to clients. Tailor your pitch to highlight the benefits of the eTrading applications and how they solve client problems. This will demonstrate your communication skills and understanding of client needs.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles, especially in client-facing situations. Be ready to discuss specific instances where you resolved issues related to technical outages or client onboarding, as this will highlight your proactive approach and ability to work under pressure.
✨Engage with the Team Spirit
Emphasise your ability to work collaboratively across teams. Share experiences where you've liaised with different departments, like tech support or sales, to enhance client experiences. This will show that you understand the importance of teamwork in a fast-paced environment.
