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- Tasks: Manage and support voice services, troubleshoot MS Teams issues, and collaborate with support teams.
- Company: Pontoon, a global leader in voice service management.
- Benefits: Inclusive work environment, flexible office days, and opportunities for professional growth.
- Other info: Work 3 days in the office and enjoy a collaborative culture.
- Why this job: Join a dynamic team and enhance your skills in voice technology.
- Qualifications: Microsoft 365 Certification and experience with Call Analytics required.
The predicted salary is between 40000 - 50000 £ per year.
Pontoon is looking for a Voice Engineer in Chester to manage and support voice services within their global infrastructure. The role involves handling core voice services, MS Teams issue troubleshooting, and collaboration with support teams to ensure seamless operations.
Candidates must have a Microsoft 365 Certification and experience with Call Analytics and voice service management tools.
The position supports a working pattern of 3 days in the office per week and promotes an inclusive environment.
Voice Engineer – MS Teams & Core Telephony, Chester employer: Pontoon
Contact Detail:
Pontoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Voice Engineer – MS Teams & Core Telephony, Chester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Pontoon on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Show off your skills in the interview! Prepare to discuss your experience with MS Teams and voice service management tools. We want to hear how you've tackled challenges and improved processes.
✨Tip Number 3
Be ready for technical questions! Brush up on Call Analytics and any troubleshooting scenarios you’ve faced. We need to demonstrate our expertise and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Voice Engineer – MS Teams & Core Telephony, Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with MS Teams and voice service management tools. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about voice engineering and how your Microsoft 365 Certification makes you a perfect fit for our team. Let us know what excites you about working with Pontoon.
Showcase Problem-Solving Skills: Since troubleshooting is key in this role, include examples of how you've tackled issues in the past. We love seeing candidates who can think on their feet and come up with effective solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Pontoon
✨Know Your Tech
Make sure you brush up on your knowledge of MS Teams and core telephony systems. Be ready to discuss your experience with Call Analytics and any voice service management tools you've used. This will show that you're not just familiar with the tech, but that you can handle it like a pro.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've troubleshot issues in the past. Think about times when you resolved a tricky problem or improved a process. This will demonstrate your ability to collaborate with support teams and ensure seamless operations.
✨Get Certified
Since a Microsoft 365 Certification is a must-have, make sure you mention it prominently. If you have any additional certifications or training related to voice services, bring those up too. It shows you're committed to your professional development and staying current in the field.
✨Embrace Inclusivity
Pontoon values an inclusive environment, so be prepared to discuss how you contribute to a diverse workplace. Share experiences where you've worked with different teams or supported colleagues from various backgrounds. This will highlight your fit within their culture.