At a Glance
- Tasks: Provide first line support for internal resources via voice and chat.
- Company: Join a high-profile Banking client in Chester with a focus on client care.
- Benefits: In-house training, potential for contract extension, and a dynamic work environment.
- Other info: Fast-paced role perfect for multitaskers looking to grow.
- Why this job: Kickstart your career in tech while helping others solve their issues.
- Qualifications: Experience in troubleshooting Microsoft applications and customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Pontoon is recruiting a Service Desk Engineer for a high-profile Banking client in Chester. This hybrid role requires first line support for internal resources via voice and chat, focusing on excellent client care.
Candidates should be skilled in troubleshooting Microsoft applications and have experience in customer service, working in a fast-paced environment while managing multiple chats simultaneously.
This is an initial 12-month contract with potential for extension. In-house training will be provided.
Hybrid Service Desk Engineer – Windows & Office 365 in Chester employer: Pontoon
Pontoon is an exceptional employer, offering a dynamic work environment in the heart of Chester, where employees can thrive in a hybrid role that balances remote and in-office work. With a strong emphasis on professional development, our in-house training equips Service Desk Engineers with the skills needed to excel in their roles while fostering a culture of collaboration and support. Join us to be part of a high-profile banking client, where your contributions are valued and opportunities for growth are abundant.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Service Desk Engineer – Windows & Office 365 in Chester
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Pontoon.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like Pontoon might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Hybrid Service Desk Engineer – Windows & Office 365 in Chester
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Pontoon will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Pontoon. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Pontoon confidence in your short-term commitment to the role.
How to prepare for a job interview at Pontoon
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Pontoon.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Pontoon that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
