At a Glance
- Tasks: Support customers on their homeownership journey and resolve mortgage-related queries.
- Company: Join Lloyds Banking Group's inclusive and supportive team.
- Benefits: Weekly pay, free gym access, discounts, and excellent training opportunities.
- Other info: Enjoy modern facilities and a focus on wellbeing.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and a proactive mindset are essential.
Customer Service Advisor
Chester Business Park
£14.40 per hour
9-Month Temporary Contract
Start Date: 21st September 2026
Working Hours: Monday to Friday, shifts between 8am-6pm, 1 Saturday in 4 (9am-4pm) with a day off in lieu. Office-based for the first 6 months, then up to 3 days working from home (subject to eligibility).
About the Role:
Join Lloyds Banking Group's Homes Operations Mortgages Team and help support customers on their homeownership journey. You'll be the first point of contact for mortgage brokers and advisors, handling incoming calls, resolving queries, and delivering outstanding customer service.
What You'll Do:
- Support customers with mortgage-related queries
- Provide accurate information and resolutions over the phone
- Follow compliance and security procedures
- Deliver excellent customer service, including supporting vulnerable customers
- Maintain customer records and correspondence
What We're Looking For:
- Strong customer service and communication skills
- Ability to work in a fast-paced environment
- Curious, proactive mindset with a focus on continuous improvement
- Adaptable and eager to learn new skills
Benefits:
- Weekly pay
- Free on-site parking & EV charging
- Free gym access
- Excellent training and career development
- Discounts on shopping, travel, and attractions
- Wellbeing support & Employee Assistance Programme
- Modern facilities, green spaces, and prayer/reflection rooms
Apply Today:
If you're passionate about helping customers and want to be part of a supportive, inclusive team, we'd love to hear from you.
We are disability confident and can make reasonable adjustments to our recruitment processes upon request.
Customer Care Advisor in Chester employer: Pontoon
Pontoon is an excellent employer, offering a dynamic work culture that fosters creativity and collaboration in the heart of London. With flexible working arrangements and a strong emphasis on professional development, employees are empowered to grow their skills while contributing to innovative AI-driven solutions in the banking sector. Join us to be part of a team that values your input and encourages meaningful contributions to customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Advisor in Chester
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Pontoon.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Pontoon. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Care Advisor in Chester
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Pontoon.
How to prepare for a job interview at Pontoon
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Pontoon's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Pontoon offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
