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- Tasks: Engage with clients to implement cutting-edge cash management and payment solutions.
- Company: Join a leading global bank with a focus on innovation and client service.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Be the key contact for clients and make a real impact in the payments industry.
- Qualifications: Client-facing experience in banking or payments, strong communication, and project coordination skills.
- Other info: Dynamic role with exposure to advanced payment technologies and corporate cash management.
The predicted salary is between 49000 - 73000 £ per year.
We are seeking a Client Implementation Analyst to join our EMEA CashPro Connect team at a leading global bank. This is a highly client-facing role, focused on delivering technical cash management and payment solutions to corporate clients. The role offers an exciting opportunity to combine project coordination, client engagement, and payments expertise to support the delivery of payment and reporting solutions.
You will play a pivotal role in ensuring our corporate clients connect smoothly to our payment platforms, test files successfully, and achieve production readiness.
Key Responsibilities- Serve as the primary point of contact for corporate clients, managing communications, timelines, and project updates.
- Support the implementation of cash management solutions including connectivity through CashPro File Import, Host-to-Host, SWIFT, EBICS, and other electronic channels.
- Guide clients through file validation, UAT, and production testing to ensure accurate payment processing and straight-through processing.
- Coordinate with internal teams (operations, technology, product) to resolve issues, implement configuration changes, and ensure smooth client onboarding to production.
- Support project delivery, including planning timelines, identifying risks, and driving resolution to meet client expectations.
- Participate in upcoming initiatives including client migration projects to the bank's strategic payment platforms.
Our client is looking for someone with strong file-format knowledge, a more technical background, and someone who is accustomed to running small projects and supporting testing activities.
Required:- Proven client-facing experience, ideally in banking, treasury, or payments services.
- Strong stakeholder management and communication skills, capable of leading discussions and guiding clients through technical processes.
- Experience in project coordination or delivery in a corporate banking or financial services environment.
- Ability to manage multiple client deliverables, timelines, and dependencies effectively.
- Experience or familiarity with payments, cash management, or treasury processes.
- Knowledge of payment file formats (ISO20022 XML, SWIFT MT/MX, BACS, HML/Code) and file-based connectivity.
- Exposure to corporate cash management solutions such as CashPro Connect, Host-to-Host, SWIFT, EBICS, or similar systems.
- Experience supporting UAT, regression testing, or production file testing.
Client Services Analyst - Payments in Chester employer: Pontoon
Contact Detail:
Pontoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Analyst - Payments in Chester
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking and payments sector. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions related to client services and project coordination. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience with cash management solutions.
✨Tip Number 3
Showcase your technical skills! If you’ve worked with payment file formats or cash management systems, make sure to highlight that in conversations. Bring examples of how you’ve successfully guided clients through technical processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Client Services Analyst - Payments in Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Services Analyst role. Highlight your experience in client-facing roles and any relevant technical skills, especially around payments and cash management. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can benefit our team. Be sure to mention any specific experiences that relate to project coordination and client engagement.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure your written application reflects your strong communication skills. Use clear and concise language, and don't shy away from showing your personality – we love a bit of flair!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you'll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Pontoon
✨Know Your Payment Solutions
Make sure you brush up on your knowledge of payment solutions and cash management systems. Familiarise yourself with terms like CashPro Connect, SWIFT, and file formats such as ISO20022 XML. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your Client-Facing Skills
Since this role is highly client-facing, prepare examples from your past experiences where you've successfully managed client communications or resolved issues. Highlight your stakeholder management skills and how you guided clients through complex processes.
✨Demonstrate Project Coordination Experience
Be ready to discuss your experience in project coordination. Think of specific projects you've led or contributed to, focusing on how you managed timelines, identified risks, and ensured successful delivery. This will showcase your ability to handle multiple client deliverables effectively.
✨Prepare for Technical Questions
Expect some technical questions related to file validation, UAT, and production testing. Brush up on your understanding of these processes and be prepared to explain how you've applied them in previous roles. This will demonstrate your readiness for the technical aspects of the job.
