At a Glance
- Tasks: Provide first line support via voice and chat for internal employees.
- Company: Join a diverse and inclusive employment consultancy with a focus on talent.
- Benefits: In-house training, flexible working hours, and a supportive team environment.
- Other info: Fast-paced role with opportunities for growth and development.
- Why this job: Kickstart your career in tech while helping others solve their IT issues.
- Qualifications: Basic troubleshooting skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
12 Month Contract (Initial)
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
They are currently looking for Service Desk Engineers to join their team for an initial 12-month contract. Providing first line support for the internal employee's resources via voice and chat channels as part of the 24*7 Global Service Desk. The role involves basic troubleshooting of Microsoft applications and proprietary systems via phone/chat. In-house technical training will be provided backed up with real time support from peers and subject matter experts.
Working in a fast-paced environment you will be required to effectively manage multiple live chats simultaneously with internal customers whilst achieving core metrics for operations and quality. Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling.
- Hardware Support - Windows 10/11
- Software - MS Office suite, Office 365, SharePoint, Skype, Teams, ServiceNow, Copilot
This is a hybrid working role with a requirement to work from the clients Chester office 5 days a week whilst training commences (approx. 2-3 months) before going hybrid, 4 days in office.
Working hours are 09:00 to 18:00 Monday - Friday with some flex where required.
Locations
Service Desk Engineer fully remote in Cheshire, Chester employer: Pontoon
Pontoon is an exceptional employer that values diversity and inclusivity, creating a supportive environment where employees can thrive. With a strong focus on professional development, the company offers in-house technical training and real-time support from experienced peers, ensuring that Service Desk Engineers are well-equipped to excel in their roles. The hybrid working model allows for flexibility after initial training in Chester, making it an attractive opportunity for those seeking a rewarding career in a dynamic and fast-paced setting.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer fully remote in Cheshire, Chester
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Pontoon.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Pontoon. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Service Desk Engineer fully remote in Cheshire, Chester
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Pontoon.
How to prepare for a job interview at Pontoon
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Pontoon's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Pontoon offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
