At a Glance
- Tasks: Provide first line support via voice and chat for internal employees.
- Company: Join a diverse and inclusive employment consultancy with a focus on talent.
- Benefits: Hybrid working, in-house training, and a supportive team environment.
- Other info: Fast-paced role with opportunities to exceed performance targets.
- Why this job: Kickstart your IT career with hands-on experience and real-time support.
- Qualifications: Basic troubleshooting skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Service Desk Engineer 12 Month Contract (Initial) Hybrid Working
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
They are currently looking for Service Desk Engineers to join their team for an initial 12-month contract. Providing first line support for the internal employee's resources via voice and chat channels as part of the 24*7 Global Service Desk. The role involves basic troubleshooting of Microsoft applications and proprietary systems via phone/chat. In-house technical training will be provided backed up with real time support from peers and subject matter experts.
Working in a fast-paced environment you will be required to effectively manage multiple live chats simultaneously with internal customers whilst achieving core metrics for operations and quality. Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling.
- Hardware Support - Windows 10/11
- Software - MS Office suite, Office 365, SharePoint, Skype, Teams, ServiceNow, Copilot
This is a hybrid working role with a requirement to work from the clients Chester office 5 days a week whilst training commences (approx. 2-3 months) before going hybrid, 4 days in office.
Working hours are 09:00 to 18:00 Monday - Friday with some flex where required.
We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants.
Locations
IT Service Desk Engineer - Remote & Office in Cheshire, Chester employer: Pontoon
Pontoon is an exceptional employer that values diversity and inclusivity, creating a supportive environment where employees can thrive. With a strong focus on professional development, the company offers in-house technical training and real-time support from experienced peers, ensuring that you are well-equipped to excel in your role as an IT Service Desk Engineer. The hybrid working model allows for flexibility while fostering collaboration in the Chester office, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Engineer - Remote & Office in Cheshire, Chester
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Pontoon that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT Service Desk Engineer - Remote & Office in Cheshire, Chester
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Pontoon, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Pontoon can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Pontoon will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Pontoon
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Pontoon. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Pontoon.
