At a Glance
- Tasks: Support the Service Assurance team by documenting processes and enhancing mobile service delivery.
- Company: Join a diverse multinational financial institution focused on innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement opportunities in a collaborative environment.
- Why this job: Make an impact by improving global mobile services and working with cutting-edge technology.
- Qualifications: Experience in stakeholder management and strong communication skills required.
The predicted salary is between 63000 - 77000 £ per year.
The Employee Experience Technology (EET) Mobile team is hiring a process analyst / implementation analyst to work within our Service Assurance team. Supporting the Service manager to document existing business processes, improvement opportunities and work with regional stakeholders to deploy enhancements to procedural documentation, controls and metrics to monitor procedure execution along with deploying technology improvements within the Corporate Mobile space among mobile carriers in 39 countries.
The successful candidate should have good experience with stakeholder management and be able to demonstrate effective communication skills as they will be expected to work with various teams within EET Mobile (Product Managers, Service Managers, Engineering and Business control/Risk Managers) and partner with our Procurement, Vendor Management and Finance Organisations to support the enhancement of global processes related to carrier service delivery.
- Evaluate existing procedural documentation related to the local management of mobile devices in each country.
- Partner with various stakeholders to develop enhanced procedural documentation for each operating country, taking into account local requirements, global regulation and wider policy.
- Analyse spends, connections and carrier data to drive business decisions aimed at cost reduction and trend analysis.
- Assist the mobile service management team to implement eSIM technology globally by coordinating with local support teams and mobile carriers.
- Partner with Risk teams to present and fully document enhancements made to the mobile service through the process improvements executed.
Experience of working within technology for a multi-national financial institution is required. Experience of working within a supplier risk management/control function is preferable.
Ability to create presentation material for sharing with key stakeholders and immediate management. Proficient in the use of Microsoft Office applications, specifically PowerPoint, Word and Excel, along with the use of Microsoft Visio. Advanced experience with Excel - Macros, Pivot Tables, V-Lookups would be preferable. Demonstrates analytical thinking and business acumen and possesses the confidence to communicate ideas and opinions.
We are committed to diversity and inclusivity.
Locations
Analyst / Business Analyst in Cheshire, Chester employer: Pontoon
Join a forward-thinking organisation in Warwick that values innovation and collaboration, offering a hybrid work model that promotes work-life balance. As a Strategic Comms & Engagement Lead, you'll thrive in a supportive environment that prioritises employee growth through continuous learning opportunities and a culture of open communication. With a commitment to enhancing the visibility of Asset Management, you'll be part of a dynamic team that encourages creativity and strategic thinking, making it an excellent place for those seeking meaningful and rewarding employment.
