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- Tasks: Design innovative AI-driven banking experiences and enhance customer journeys.
- Company: Join a forward-thinking team at the AI Innovation Lab in Bristol.
- Benefits: Competitive daily rate, flexible working, and a chance to shape the future of banking.
- Why this job: Make a real impact on banking with your creativity and service design skills.
- Qualifications: Experience in service design and Figma, with a passion for customer needs.
- Other info: Inclusive environment celebrating diversity and offering excellent career growth.
The predicted salary is between 48000 - 72000 £ per year.
Location: Bristol Harbourside (2 days per week onsite including Wednesdays)
Contract: 6 Months Initial (Potential Extension)
Rate: Circa £600 per day
Working pattern: Full time
This team is exploring how Agentic AI and Conversational AI can improve the customer journey - from onboarding new customers to enhancing everyday banking experiences such as payments, account management, and digital interactions. The team is reimagining the end-to-end banking experience using AI, focusing on:
- Improving customer onboarding journeys
- Enhancing how customers interact with banking products
- Reducing customer drop-off points
- Increasing conversion and engagement
- Designing intelligent AI-driven digital experiences
The work will span mobile-first experiences as well as web/desktop platforms.
Key Skills & Experience
- Proven experience in Service Design
- Experience with Figma is essential
- Experience working on AI-driven Digital projects is essential
- Strong background in customer journey mapping and service blueprinting
- Experience working in cross-functional design teams
- Strong stakeholder management and communication skills
- Ability to work as a self-starter in a new or evolving team environment
Key Responsibilities
- Design end-to-end service experiences across AI-driven digital banking journeys
- Create customer journey maps and service blueprints
- Identify service gaps and opportunities to improve user experience
- Collaborate with UX, UI, Content Designers, and Researchers
- Engage with stakeholders across product, engineering, and business teams
- Help define new processes and ways of working within a newly formed innovation team
- Contribute to the design of AI-powered customer experiences
What We're Looking For:
We want someone who is passionate about service design and is eager to bring innovative solutions to life. If you have a keen eye for detail and a knack for understanding customer needs, this role is for you!
Join us and help transform the banking landscape with your creativity and expertise. Your ideas could lead to smarter, more engaging banking experiences for customers everywhere!
Ready to Take the Leap?
If you are excited about this opportunity and believe you are the right fit for the role, don't hesitate! Apply now to be part of this exhilarating journey in the AI Innovation Lab and make a real difference in the world of banking!
Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Embrace this opportunity to thrive in a vibrant, innovative space where your skills will shine!
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Service Designer E in Bristol employer: Pontoon
Contact Detail:
Pontoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer E in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working in AI and service design. Attend meetups or webinars, and don’t be shy about sliding into DMs on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your experience with Figma and any AI-driven projects you've worked on. Make sure it’s easy to navigate and visually appealing. This is your chance to impress potential employers with your creativity and expertise!
✨Tip Number 3
Prepare for interviews by practising common questions related to service design and customer journey mapping. Think about how you can demonstrate your problem-solving skills and ability to work in cross-functional teams. Confidence is key, so rehearse until you feel ready to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and excited about joining our innovative team. So, hit that apply button and let’s revolutionise banking together!
We think you need these skills to ace Service Designer E in Bristol
Some tips for your application 🫡
Show Your Passion for Service Design: We want to see your enthusiasm for service design shine through in your application. Share specific examples of how you've brought innovative solutions to life, especially in AI-driven projects.
Highlight Your Experience with Figma: Since experience with Figma is essential, make sure to showcase your skills with this tool. Include any relevant projects where you used Figma to create customer journey maps or service blueprints.
Demonstrate Your Stakeholder Management Skills: Communication is key! We love candidates who can effectively engage with stakeholders across various teams. Mention any experiences where you've successfully collaborated with UX, UI, or engineering teams.
Apply Through Our Website: Ready to take the leap? Don’t forget to apply through our website! It’s the best way for us to see your application and get you on board for this exciting journey in the AI Innovation Lab.
How to prepare for a job interview at Pontoon
✨Know Your Service Design Stuff
Make sure you brush up on your service design principles and methodologies. Be ready to discuss your past experiences in detail, especially those involving customer journey mapping and service blueprinting. This will show that you’re not just familiar with the concepts but have actually applied them successfully.
✨Figma is Your Best Friend
Since experience with Figma is essential for this role, make sure you’re comfortable using it. Bring examples of your work created in Figma to the interview. This will demonstrate your proficiency and give you a chance to showcase your design skills directly.
✨Show Off Your AI Knowledge
Given the focus on AI-driven digital projects, be prepared to discuss how you've integrated AI into your previous work. Share specific examples of how you’ve improved customer experiences through AI solutions, as this will highlight your relevance to the role.
✨Engage with Stakeholders
Highlight your experience in working with cross-functional teams and managing stakeholders. Prepare to discuss how you’ve collaborated with UX, UI, and content designers in the past. This will show that you can thrive in a team environment and communicate effectively across different departments.