Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide hands-on IT support and troubleshoot issues for users across multiple sites.
- Company: Join a leading UK Utilities organisation with a focus on teamwork and innovation.
- Benefits: Competitive salary, hybrid working options, and opportunities for professional growth.
- Why this job: Make a real difference by helping colleagues solve tech problems in a dynamic environment.
- Qualifications: Experience in 2nd line IT support and strong Windows troubleshooting skills required.
- Other info: Enjoy a supportive culture that values diversity and personal development.
We are recruiting a 2nd Line IT Support Analyst to provide hands-on End User Computing support within a large UK Utilities organisation. This role supports internal employees only and is suited to someone who enjoys practical troubleshooting, customer interaction, and working across multiple sites! The role will be fully on-site initially, with some hybrid working available once established. The position is primarily based in Bristol, with occasional travel to nearby locations.
Key Responsibilities
- Provide 2nd line Windows support for desktops, laptops, and peripherals
- Resolve incidents and service requests face-to-face, remotely, and by phone
- Install, configure, and replace PCs and printers
- Escalate complex issues where required and work with wider IT teams
- Maintain accurate ticket updates and asset records
- Deliver a professional, customer-focused support service
Essential Experience
- Proven experience in a 2nd line IT support or field support role
- Strong Windows OS troubleshooting skills
- Experience supporting users in a corporate / enterprise environment
- Excellent communication and customer service skills
- Ability to work independently and manage workload effectively
- Full UK driving licence (essential)
Desirable
- Experience using JIRA or similar ticketing systems
- Exposure to Active Directory, SCCM, or Exchange
- IT support or administration certification
Is this of interest? If so, apply now with an up-to-date CV for consideration!
Field User Analyst (2nd line support) in Bristol employer: Pontoon
Contact Detail:
Pontoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field User Analyst (2nd line support) in Bristol
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since this role is all about hands-on support, brush up on your Windows OS knowledge and be ready to demonstrate your problem-solving abilities during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about the opportunity and ready to take the next step in your career.
We think you need these skills to ace Field User Analyst (2nd line support) in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of a 2nd Line IT Support Analyst. Highlight your relevant experience, especially in Windows support and customer service, so we can see how you fit into our team.
Show Off Your Troubleshooting Skills: In your application, don’t shy away from showcasing your troubleshooting skills. We want to know about specific instances where you've resolved issues, as this will demonstrate your hands-on experience.
Keep It Professional: While we love a friendly vibe, remember to keep your application professional. Use clear language and structure your information well, so it’s easy for us to read and understand your qualifications.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. This way, your application goes directly to us, and we can review it promptly!
How to prepare for a job interview at Pontoon
✨Know Your Tech Inside Out
Make sure you brush up on your Windows OS troubleshooting skills. Be ready to discuss specific issues you've resolved in the past, as well as any tools like JIRA or Active Directory that you've used. This will show your technical prowess and give you confidence during the interview.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples of how you've provided excellent support in previous positions. Think about times when you went above and beyond to help a user, and be ready to share those stories to demonstrate your customer-focused approach.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to get comfortable with common interview questions. Focus on articulating your experience clearly and confidently, especially regarding your ability to work independently and manage your workload effectively.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Prepare by thinking through potential issues you might encounter in a field support role and how you would handle them. This will showcase your practical troubleshooting abilities and readiness for the job.
