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- Tasks: Analyse and optimise customer journeys to enhance user experiences.
- Company: Join a forward-thinking company in Edinburgh with a hybrid work model.
- Benefits: Competitive daily rate, flexible working, and potential for contract extensions.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real impact on customer experiences while collaborating with diverse teams.
- Qualifications: Experience in journey mapping and a passion for customer insights.
The predicted salary is between 47500 - 47500 £ per year.
Location: Edinburgh (Hybrid - Office twice a week)
Contract Length: 6 months (Potential for extensions)
Daily Rate: £475.00 (Umbrella)
Are you passionate about optimising customer experiences? Do you thrive in collaborative environments where your insights can make a real difference? If so, we want to hear from you! Our client is seeking a dynamic Customer Journey Manager to join their team and elevate their platform experience to new heights.
Role Overview: As a Customer Journey Manager within the Intermediary Platform Savings Lab, you will play a pivotal role in analysing and optimizing the end-to-end journeys on our client's platform. Your primary focus will be on enhancing the experience for operational colleagues, while also positively impacting advisors and clients. You'll collaborate with a diverse team of Product, Engineering, Technology and Operations experts to ensure every user interaction is seamless and exceeds expectations.
Key Responsibilities:
- Journey Mapping & Design: Create comprehensive as-is and to-be journey maps to support in-flight releases. Collaborate with Product and Technical Application Specialists to ensure designs reflect the intended user experience. Work with UI/UX colleagues to develop an omni-channel view of key customer journeys.
- User Understanding & Insight: Utilise qualitative and quantitative insights to identify opportunities for...
Customer Journey Manager in Bonnyrigg employer: Pontoon
Contact Detail:
Pontoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Journey Manager in Bonnyrigg
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their goals, especially in optimising customer experiences.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are speaking about your skills and experiences, the better you'll perform.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you stand out, and we’re always looking for passionate individuals to join our team.
We think you need these skills to ace Customer Journey Manager in Bonnyrigg
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Journey Manager role. Highlight your experience in optimising customer experiences and collaborating with diverse teams, as these are key aspects of the job.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about enhancing customer journeys and how your skills align with the role. Keep it engaging and personal.
Showcase Relevant Experience: When detailing your work history, focus on specific projects or roles where you've successfully improved customer experiences. Use metrics if possible to demonstrate your impact!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Pontoon
✨Know Your Customer Journey
Before the interview, dive deep into understanding customer journey mapping and design. Familiarise yourself with the key concepts and methodologies that are relevant to the role. This will not only show your passion for optimising customer experiences but also demonstrate your proactive approach.
✨Collaborate Like a Pro
Since the role involves working closely with Product, Engineering, Technology, and Operations teams, be prepared to discuss your collaborative experiences. Think of specific examples where you successfully worked in a team to enhance user experiences. This will highlight your ability to thrive in a collaborative environment.
✨Bring Data to the Table
As a Customer Journey Manager, you'll need to leverage both qualitative and quantitative insights. Be ready to talk about how you've used data to identify opportunities for improvement in past roles. This will showcase your analytical skills and your commitment to making data-driven decisions.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current customer journeys and any challenges they face. This shows your genuine interest in the role and helps you understand how you can contribute effectively. Plus, it gives you a chance to demonstrate your knowledge and enthusiasm for the position.