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- Tasks: Support hardware operations and enhance processes for a top-class tech experience.
- Company: Join a market-leading financial services firm with a collaborative culture.
- Benefits: Competitive salary, hybrid work model, and opportunities for personal growth.
- Why this job: Make a real impact by improving technology services for colleagues.
- Qualifications: Experience with ServiceNow and a passion for delivering outstanding customer service.
- Other info: Dynamic role with excellent career development opportunities in a supportive environment.
Location: Leeds
Hybrid role working 2 days a week in the office (Must be able to attend the office on a Monday with the second day flexible)
Salary: 30,000 to 38,000
Contract: 9-month fixed term contract
Our market-leading financial services client is seeking a motivated, detail-focused Assistant Technology Support Manager to help deliver a top-class technology experience for colleagues across the Bank. This role involves supporting hardware related operations, improving processes, and ensuring colleagues receive an excellent, timely, and reliable service. You will have the opportunity to gain full understanding of the end-to-end hardware management lifecycle and have exposure using data as a pathway for process improvements.
Key Responsibilities
- Support the management team in delivering the overall service, ensuring departmental SLAs and KPIs are achieved.
- Ability to manage and prioritise the operational backlog to support efficiency and colleague experience.
- Identify and drive process improvements based on colleague and IT feedback.
- Work with key suppliers and internal teams to arrange the secure provision and removal of hardware for colleagues, ensuring strict key controls are maintained.
- Support hardware lifecycle activities and help maintain high service standards.
- Contribute to establishing the function as the trusted "go to" area for colleague technology delivery.
Skills and Experience
- Experience as a ServiceNow user, confident navigating and updating tickets is essential.
- Strong experience delivering service improvements.
- Innovative, adaptable, and proactive in enhancing processes and ways of working.
- Excellent communication and interpersonal skills.
- Proven track record of delivering outstanding customer service.
- Resilient, confident, professional, and able to work effectively with multiple partners and teams.
You will be a valued member of our Adecco Emerging Talent function working onsite with a market-leading organisation. If you have the experience and desire to work for a well-respected organisation offering personal and professional support, growth and development, then you could be a perfect fit for the team and we want to hear from you - APPLY NOW.
Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
Adecco Emerging talent is an employment consultancy and operates as an equal opportunities employer.
Assistant Technology Support Manager employer: Pontoon
Contact Detail:
Pontoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Technology Support Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at the company on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Assistant Technology Support Manager role.
✨Tip Number 2
Prepare for the interview by practising common questions related to service improvements and hardware management. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Showcase your adaptability! Be ready to discuss how you've handled changes in processes or technology in the past. This will demonstrate your innovative mindset and ability to thrive in a dynamic environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. And remember, if you’re keen on this role, apply through our website to make sure your application gets the attention it deserves!
We think you need these skills to ace Assistant Technology Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Assistant Technology Support Manager role. Highlight your experience with ServiceNow and any service improvements you've implemented. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about technology support and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since this role involves working with various teams, make sure to showcase your excellent communication skills in your application. Whether it's through examples in your CV or your cover letter, let us know how you connect with others.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Pontoon
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hardware management and the end-to-end lifecycle. Familiarise yourself with common issues and solutions, as well as any recent updates in technology that could impact the role.
✨Showcase Your ServiceNow Skills
Since experience with ServiceNow is essential, be prepared to discuss your previous experiences using it. Bring examples of how you've navigated and updated tickets effectively, and how this has improved service delivery in your past roles.
✨Demonstrate Process Improvement Mindset
Think of specific instances where you've identified and implemented process improvements. Be ready to share these examples during the interview, highlighting the positive impact they had on efficiency and colleague experience.
✨Communicate Like a Pro
Excellent communication is key for this role. Practice articulating your thoughts clearly and confidently. Prepare to discuss how you've worked with different teams and suppliers to deliver outstanding customer service in the past.
