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For Companies At a Glance
- Tasks: Support Unified Communications and manage real-time messaging applications daily.
- Company: Join a leading financial client focused on innovative IT solutions.
- Benefits: Enjoy flexible working options and a dynamic corporate culture.
- Why this job: Be part of a team that drives impactful technology in a fast-paced environment.
- Qualifications: Experience with Skype for Business, MS Teams, and PowerShell scripting required.
- Other info: ITIL certification is a plus; ideal for tech-savvy problem solvers.
The predicted salary is between 36000 - 60000 £ per year.
One of our large Financial clients is currently looking for an IT Analyst - Real Time Messaging. The Collaboration Operations Support Analyst is responsible for the support of Unified Communications collaboration environment. This role acts as application analyst and will be responsible for the day-to-day operations of the environment, critical client escalations and responsible for all production changes and infrastructure deployments.
Responsibilities include:
- Hands-on experience managing Skype for Business, Mattermost/Symphony Group Chat & MS Teams (IM, Online-Meeting with content sharing, Persistent Chat Rooms, Mobile IM, B2B Federation, P2P Audio/Video, Audio conferencing & Softphone/Enterprise Voice).
- Hands-on experience managing a Windows Server 2008 R2/2012 environment.
- Familiarity with writing PowerShell scripts.
- A good understanding of reading SIP traces, UCCAPI log files, Wireshark network captures.
- Experience with monitoring technologies (Splunk, SCOM, SiteScope).
- Solid understanding of Active Directory, Server, Database (SQL); and networking & voice technologies.
- Solid understanding of Linux server, networking and storage technologies.
- Experience with virtual platforms (client and server) and Microsoft Office products.
- Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset.
Desired Skills/Experience:
- Telephony and network experience.
- ITIL Certification and in-depth understanding of ITIL principles, functions and processes is a plus.
Job Responsibilities:
- Executes processes in support of the IT infrastructure and resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAs.
- Prepares for new or changed services, management of the change process and the maintenance of regulatory, legal, and professional standards.
- Manage and support infrastructure applications and related data repositories on a day-to-day basis.
- Monitor, measure, report and review current performance of application services and ensure availability and capacity meet business demand.
- Apply applicable information security procedures to maintain compliance across infrastructure applications.
Contact Detail:
Pontoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Analyst/Real Time Messaging - EMEA
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Skype for Business, MS Teams, and PowerShell. Having hands-on experience or even personal projects showcasing your skills with these tools can set you apart from other candidates.
✨Tip Number 2
Network with professionals in the field of Unified Communications and IT support. Attend relevant meetups or online forums where you can discuss trends and challenges in real-time messaging, which could provide insights and connections that may help you during the application process.
✨Tip Number 3
Prepare to discuss your experience with incident, change, and problem management. Be ready to share specific examples of how you've handled critical escalations or managed production changes in previous roles, as this will demonstrate your capability to handle the responsibilities outlined in the job.
✨Tip Number 4
Research StudySmarter and our company culture. Understanding our values and how we operate can help you tailor your approach during interviews, showing that you're not just a fit for the role but also for our team.
We think you need these skills to ace Application Analyst/Real Time Messaging - EMEA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Unified Communications and the specific technologies mentioned in the job description, such as Skype for Business, MS Teams, and PowerShell scripting.
Craft a Strong Cover Letter: In your cover letter, emphasise your hands-on experience with the required tools and technologies. Mention any relevant certifications, like ITIL, and how they relate to the role.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully managed critical client escalations or resolved issues in a similar environment. This will demonstrate your ability to handle the responsibilities of the role.
Highlight Team Collaboration: Since this role involves collaboration support, mention any experience you have working in teams, especially in IT environments. Discuss how you’ve contributed to team success in past roles.
How to prepare for a job interview at Pontoon
✨Know Your Tech Inside Out
Make sure you have a solid understanding of the technologies mentioned in the job description, such as Skype for Business, MS Teams, and PowerShell. Be prepared to discuss your hands-on experience with these tools and how you've used them in past roles.
✨Demonstrate Problem-Solving Skills
Be ready to share specific examples of how you've handled critical client escalations or resolved issues in a fast-paced environment. Highlight your approach to troubleshooting and any relevant metrics that showcase your success.
✨Familiarise Yourself with ITIL Principles
Since knowledge of ITIL principles is a plus, brush up on these concepts before the interview. Be prepared to discuss how you've applied ITIL processes in your previous roles, particularly in incident, change, and problem management.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's collaboration environment and their expectations for the role. This shows your genuine interest and helps you assess if the company is the right fit for you.
