Technical Cutover & Hypercare Lead in Alcester

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The information below covers the role requirements, expected candidate experience, and accompanying qualifications.

Contract: 12-month Contract to be extended

Location: Warwick - Hybrid (Twice a week in office)

Rate: £600 inside umbrella

Role Overview:

As the Technical Cutover & Hypercare Lead, you will play a pivotal role in ensuring a seamless transition from the current system to the new SCADA system. Your expertise will guide the development of a detailed and executable Cutover Runbook that encompasses all technical, infrastructure, application, and operational components necessary for this exciting shift.

Key Responsibilities:

• Design & Develop Runbooks: Create comprehensive Cutover and Dress Rehearsal Runbooks that include rollback scenario planning, task details, dependencies, sequencing, and timing.
• Collaborate: Work closely with engineering, infrastructure, infosec, and operations teams to validate technical cutover readiness and ensure failback readiness.
• Document Requirements: Identify and manage technical cutover requirements, including data needs, system configurations, interface activations, and failback procedures.
• Define Procedures: Establish technical checkpoints, rollback procedures, and contingency plans that align with change management and regulatory standards.
• Manage Rehearsals: Lead Cutover rehearsals, dry runs, and simulations to validate cutover scenarios and ensure runbook viability.
• Provide Leadership: Offer technical leadership during the Cutover execution phase, ensuring adherence to the plan and real-time issue management.
• Coordinate Hypercare Activities: Manage and coordinate hypercare activities with impacted teams, ensuring effective verification, stabilization, incident resolution, and communication.

Required Skills & Experience:

• Proven experience as a Technical Solution Architect or Implementation Lead in large-scale technology deployments.
• Expertise in developing and executing detailed cutover runbooks for mission-critical systems.
• Deep understanding of system integration, infrastructure readiness, and network configuration in Operational Technology (OT) environments.
• Familiarity with cybersecurity requirements and operational risk management for Critical National Infrastructure (CNI).
• Excellent problem-solving, documentation, and coordination skills under pressure.
• Strong communication skills with the ability to lead cross-functional teams effectively.

Preferred Qualifications/Experience:

• Experience with SCADA platforms.
• Knowledge of CNI cutover and industrial control systems.
• Strong understanding of industrial automation and CNI architecture.

Qualifications:

• Degree level or equivalent experience as a Technical Solution Architect or Implementation Lead in a large-scale technology deployment or transformation program.

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