At a Glance
- Tasks: Provide 1st line technical support and manage IT service requests.
- Company: Leading utilities provider serving nearly 8 million customers in the UK.
- Benefits: Full training, vibrant team environment, and opportunities for professional growth.
- Other info: Perfect for recent IT graduates eager to gain hands-on experience.
- Why this job: Kick-start your career in data services and make a real impact.
- Qualifications: Strong problem-solving skills and basic IT knowledge required.
The predicted salary is between 25000 - 32000 € per year.
Are you passionate about data and technology? Do you thrive in a fast-paced environment where you can make a real difference? If so, we have an exciting opportunity for you to join our client's Data Platforms Team as a Data Service Desk Associate!
About Us
Our client is a leading provider in the utilities sector, delivering electricity to nearly 8 million customers across the UK. With a commitment to excellence and innovation, they are dedicated to maintaining the highest standards of service and reliability.
Your Role
As a Data Service Desk Associate, you will play a crucial role in supporting internal IT service requests. This is your chance to work alongside talented developers and internal customers, ensuring that their queries and requests are handled efficiently and effectively.
What You'll Be Doing:
- Delivering 1st line technical support to colleagues and escalating issues to senior team members as needed.
- Managing incoming requests to the service desk, acting as the primary point of contact for all Data Platforms-related IT queries.
- Following internal processes and ensuring documentation is meticulously recorded.
- Completing daily routine checks to confirm all platforms are operational, escalating issues when necessary.
- Raising Change Management requests, which includes obtaining necessary approvals and actioning migrations/access requests.
- Managing your time effectively to remain self-sufficient in your role.
What Makes You Stand Out:
- Strong problem-solving abilities and excellent communication skills.
- A general understanding of Active Directory and basic networking concepts.
- Experience with ITIL practices, especially in 'Continual Service Improvement'.
- Familiarity with Oracle Products (Oracle Data Integration [ODI], Oracle Business Intelligence Enterprise Edition [OBIEE], Hyperion).
- Knowledge of Microsoft SQL Server.
- Experience supporting Business Intelligence Applications (PowerBI, WebFOCUS, OBIEE).
Who Should Apply:
This role is perfect for recent IT college and university graduates eager to gain experience and build a career in the field. Full training will be provided to ensure you succeed in your new role!
Why Join Us:
- Work in a vibrant and supportive team environment.
- Gain hands-on experience in a leading organization within the utilities sector.
- Opportunity for professional growth and development.
If you are ready to kick-start your career in data services and make a positive impact, don't miss out on this opportunity!
Service Desk Specialist in West Bromwich employer: Pontoon Solutions
Join a leading provider in the utilities sector, where you will be part of a vibrant and supportive team dedicated to delivering excellence and innovation. As a Data Service Desk Associate, you'll gain hands-on experience while enjoying opportunities for professional growth in a fast-paced environment that values your contributions and fosters a culture of continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Specialist in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for Service Desk roles and practice your answers. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show off your skills! If you have any relevant projects or experiences, be ready to discuss them in detail. We love seeing how candidates can apply their knowledge in real-world scenarios.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals to join our team, so don’t hesitate to put yourself out there!
We think you need these skills to ace Service Desk Specialist in West Bromwich
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for data and technology right from the start! In your application, mention specific experiences or projects that highlight your interest in these areas.
Tailor Your CV:Make sure your CV is tailored to the role of a Data Service Desk Associate. Highlight relevant skills like problem-solving and communication, and don’t forget to mention any experience with ITIL practices or Oracle products!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. This way, we can ensure your application gets the attention it deserves and you’ll be one step closer to joining our vibrant team!
How to prepare for a job interview at Pontoon Solutions
✨Know Your Tech Basics
Brush up on your understanding of Active Directory and basic networking concepts. Being able to discuss these topics confidently will show that you’re ready to tackle the technical aspects of the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've solved technical issues in the past. Whether it’s a project from college or a personal challenge, demonstrating your problem-solving abilities will impress the interviewers.
✨Familiarise Yourself with ITIL Practices
Since the role involves continual service improvement, having a grasp of ITIL practices will be beneficial. Be ready to discuss how you can apply these principles to enhance service delivery.
✨Communicate Clearly and Effectively
As a Service Desk Specialist, communication is key. Practice articulating your thoughts clearly and concisely, especially when explaining technical concepts to non-technical colleagues.
