At a Glance
- Tasks: Lead service design initiatives to enhance customer experiences across multiple platforms.
- Company: Join the UK's largest supermarket, shaping services for millions.
- Benefits: Flexible hybrid work, competitive salary, and a focus on personal growth.
- Other info: Collaborative culture with opportunities for mentorship and career development.
- Why this job: Make a real impact by improving services that touch millions daily.
- Qualifications: Experience in Service Design or related fields with strong communication skills.
The predicted salary is between 50000 - 60000 £ per year.
Location: Welwyn Garden City
Work Pace type: Hybrid (1-2 days per week in Welwyn Garden City)
Duration: 06 Months (with possible extension or going into permanent)
Pay: Negotiable (It is Inside IR35 only)
About the Role
We’re looking for a Senior Service Designer to help shape and improve end-to-end services used by millions of customers, colleagues, and partners across the UK’s largest supermarket environment. This is a highly strategic role where you’ll connect the dots across products, channels, and teams, ensuring services work seamlessly from frontstage experiences through to backstage operations. You’ll thrive here if you enjoy working in complex environments, influencing stakeholders, and turning ambiguity into clear, actionable direction.
What You’ll Do
- Lead service design initiatives across multiple product and operational areas
- Map and optimise end-to-end customer and colleague journeys (online, in-store, fulfilment)
- Collaborate with designers, researchers, product managers, and operations teams
- Facilitate workshops and discussions to drive alignment and decision-making
- Translate research and data into clear service improvements and strategic recommendations
- Define and track service KPIs, linking design outcomes to business impact
- Create service blueprints, system maps, and future-state visions
- Prototype service concepts to de-risk delivery and validate ideas early
- Advocate for and embed service design practices and standards across teams
- Coach and support colleagues to build service design capability
What We’re Looking For
- Experience in Service Design or related roles (UX, Product, CX)
- Strong experience designing and delivering end-to-end services at scale
- Expertise in service blueprinting, journey mapping, and systems thinking
- Proven ability to facilitate workshops and influence senior stakeholders
- Experience working with data, research insights, and measurable outcomes
- Excellent communication skills — able to simplify and visualise complex systems
- Comfortable navigating ambiguity and large, cross-functional environments
- Strong balance of strategic thinking and hands-on delivery
- Experience coaching or mentoring others
Tools & Ways of Working
- Miro / FigJam / Figma for mapping and collaboration
- Research tools (e.g. Dovetail, UserTesting) for insights
- Analytics platforms (e.g. GA, Power BI) to measure impact
- Confluence, Jira, Slack/Teams for collaboration and delivery
What You’ll Bring
- A systems-thinking mindset — you see the big picture
- The ability to turn complexity into clarity
- Confidence to lead difficult conversations and trade-offs
- A passion for improving services for customers, colleagues, and communities
- A collaborative approach that brings diverse teams together
Why Join Us?
- Work on services that impact millions of users every day
- Be part of a central, high-impact service design team
- Opportunities to shape strategy and influence at scale
- A strong focus on growth, development, and learning
- Flexible, hybrid working with a supportive, inclusive culture
- Competitive salary and comprehensive benefits package
Service Designer in Watford employer: Pontoon Solutions
Join a leading supermarket environment in Welwyn Garden City as a Senior Service Designer, where you'll have the opportunity to shape services that impact millions of users daily. With a strong focus on employee growth and a supportive, inclusive culture, you will thrive in a hybrid working model that promotes flexibility and collaboration. Enjoy competitive pay and a comprehensive benefits package while working alongside diverse teams to drive meaningful service improvements.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer in Watford
✨Get Your Work Out There
As a temporary UX/UI designer, it’s crucial to have a solid portfolio that showcases your best projects. Share your designs on platforms like Behance or Dribbble, and don't shy away from seeking feedback in design communities. The more visible you are, the better your chances of snagging that next gig!
✨Join Design Meet-ups
Networking in the UX/UI design field can be a game changer. Attend local design meet-ups or workshops to connect with other designers and potential employers. These casual settings often lead to freelance or temporary job opportunities that are not advertised widely. Plus, it’s a great way to share ideas and get inspired!
✨Flexible Platforms for Temporary Roles
Use job platforms that focus on temporary roles, like Creative Circle or Similar. These sites often have listings specifically for short-term design projects, making it easier for you to find quick gigs. Make sure your profiles on these platforms are up to date and highlight your availability!
✨Slide into Direct Applications
When you see a company like Pontoon Solutions is looking for a Service Designer, don’t just rely on job boards. Check out their careers page and apply directly! Companies often prefer candidates who show initiative and genuine interest in their work, plus you might find opportunities that haven't been widely advertised yet.
We think you need these skills to ace Service Designer in Watford
Some tips for your application 🫡
Show off your portfolio:Since you're diving into UX/UI design, make sure your portfolio is front and centre. We want to see your design process, not just the final products. Share case studies that explain your thought process, the problems you solved, and how you approached user research!
Tailor your CV for the design world:In UX/UI design, your CV should reflect your creative side! Highlight relevant design skills, software you’re proficient in (like Sketch or Figma), and any user experience methodologies you’ve employed. Keep it sleek and visually appealing—after all, we’re in design!
Emphasise your adaptability:Because this is a temporary role with Pontoon Solutions, we want to see that you can hit the ground running. In your cover letter, mention examples of how you’ve adapted to tight deadlines or changing project scopes in the past. Showcase that flexibility and eagerness to learn!
Highlight collaboration experience:UX/UI design is all about teamwork. When you’re applying, mention any experiences where you’ve worked closely with developers, product managers, or other designers. Let Pontoon Solutions know how you can effectively communicate and collaborate to create fantastic user experiences.
How to prepare for a job interview at Pontoon Solutions
✨Show Off Your Portfolio
When interviewing for a temporary UX/UI design role at Pontoon Solutions, your portfolio is your best friend. Bring along a digital copy and be ready to discuss your design process, the challenges you faced in your past projects, and how you solved them. This is a great opportunity to showcase your adaptability and how quickly you can deliver results.
✨Know Your Tools Inside Out
In the world of UX/UI design, familiarity with tools like Sketch, Figma, or Adobe XD is crucial. Make sure you can comfortably talk about projects you’ve completed with these tools and any unique features you’ve leveraged. The interviewer might throw in some technical questions about these tools, so be prepared!
✨Understand the Company’s Design Voice
For a temporary gig at Pontoon Solutions, it's key to understand their brand and design ethos. Dive into their past projects or any current designs they may have on their website. Showing that you’re aligned with their visual style and user experience approach will help you stand out during the interview.
✨Flexibility is Key
As it’s a temporary position, highlight your ability to adapt and learn quickly. Discuss previous experiences where you’ve had to pivot your design approach or work under tight deadlines. Employers like Pontoon Solutions will appreciate someone who can hit the ground running and be a quick study.
