At a Glance
- Tasks: Support employee relations case management and assist with investigations and ER processes.
- Company: Join a large, complex organisation with a commitment to inclusivity and support.
- Benefits: Hybrid working, potential for contract extension, and professional development opportunities.
- Other info: Inclusive recruitment process with support for candidates of all backgrounds.
- Why this job: Gain hands-on experience in employee relations and make a real impact on workplace culture.
- Qualifications: Experience in employee relations or casework, strong communication skills, and a proactive approach.
The predicted salary is between 30000 - 40000 £ per year.
6-Month Contract (with potential to extend)
Location: Hybrid (UK-based offices with flexible working)
Overview
We’re working with a large, complex organisation to hire an Employee Relations Case Manager to support the delivery of a consistent and effective employee relations service. This role is ideal for someone with a foundation in employee relations casework who is looking to deepen their experience. You’ll support the handling of ER matters such as absence, disciplinaries, grievances, and workplace concerns, working closely with managers and senior ER colleagues to ensure cases are managed fairly, consistently, and in line with policy. You’ll play a key role in maintaining standards across case management while building your confidence in advising on ER processes and supporting investigations.
Key Responsibilities
- Support the delivery of employee relations case management across a range of areas (e.g. absence, disciplinary, grievance)
- Provide guidance to managers on ER policies, procedures, and best practice
- Assist with the coordination and progression of ER cases, ensuring timely outcomes
- Support investigations by gathering information, preparing documentation, and tracking actions
- Help facilitate ER meetings and difficult conversations where guidance is required
- Maintain accurate and up-to-date case records and documentation
- Support ER reporting, including tracking trends such as absence or case volumes
- Work alongside experienced ER colleagues on more complex or sensitive cases
- Promote consistency and fairness in the application of ER policies
- Keep up to date with employment law and ER best practice (e.g. ACAS guidance)
What We’re Looking For
- Experience in employee relations or casework, rather than generalist HR
- Practical understanding of ER processes (e.g. absence management, disciplinaries, grievances)
- Confidence supporting managers with ER queries and processes
- Strong communication skills and ability to handle sensitive situations professionally
- Sound judgement with the ability to follow guidance on more complex matters
- Highly organised, with the ability to manage multiple cases or tasks
- Strong attention to detail and accuracy in documentation
- A proactive, collaborative approach and willingness to learn
Experience & Qualifications
- Some hands-on experience in employee relations case management or ER-focused roles
- CIPD Level 3–5 (or working towards) or equivalent ER experience
- Experience supporting or coordinating investigations or formal ER processes
Pontoon is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Pontoon is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Junior Employee Relations Case Manager in Warwick employer: Pontoon Solutions
At Pontoon, we pride ourselves on being an excellent employer, offering a supportive and inclusive work environment that fosters employee growth and development. With flexible hybrid working arrangements and a commitment to professional advancement, our Junior Employee Relations Case Manager role provides the perfect opportunity to deepen your expertise in employee relations while collaborating with experienced colleagues. Join us to be part of a dynamic team that values fairness, consistency, and the well-being of all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Employee Relations Case Manager in Warwick
✨Tip Number 1
Network like a pro! Reach out to your connections in the employee relations field. A quick chat or coffee can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common ER scenarios. Think about how you’d handle absence management or grievances. We want you to feel confident and ready to impress!
✨Tip Number 3
Showcase your skills during interviews. Bring examples of how you've supported managers or handled sensitive situations. This is your chance to shine and demonstrate your understanding of ER processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Junior Employee Relations Case Manager in Warwick
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Junior ER Case Manager role. Highlight your experience in employee relations and any relevant casework you've done. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about employee relations and how your background makes you a great fit for our team. Keep it concise but impactful – we love a good story!
Showcase Your Communication Skills:Since this role involves handling sensitive situations, it's crucial to demonstrate your strong communication skills. Use examples in your application that show how you've effectively communicated in challenging scenarios.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Pontoon Solutions
✨Know Your ER Basics
Before the interview, brush up on your knowledge of employee relations processes like absence management, disciplinaries, and grievances. Being able to discuss these topics confidently will show that you have a solid foundation and are ready to dive deeper into the role.
✨Prepare Real-Life Examples
Think of specific situations from your past experience where you successfully handled ER cases or supported managers with queries. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see your skills in action.
✨Show Your Communication Skills
Since this role involves handling sensitive situations, practice articulating your thoughts clearly and professionally. You might even want to role-play difficult conversations with a friend to build your confidence and ensure you can navigate challenging discussions smoothly.
✨Stay Updated on Employment Law
Familiarise yourself with current employment laws and best practices, such as ACAS guidance. Mentioning recent changes or trends during your interview will demonstrate your commitment to staying informed and your proactive approach to the role.
