At a Glance
- Tasks: Manage and support core voice services, ensuring seamless global operations.
- Company: Innovative organisation in Chester with a vibrant workplace culture.
- Benefits: Flexible working pattern, collaborative environment, and career growth opportunities.
- Other info: Temporary 12-month contract with a focus on innovation and teamwork.
- Why this job: Join a dynamic team and make a real impact on voice services.
- Qualifications: Experience with MS Teams, Cisco, and voice service management required.
The predicted salary is between 40000 - 50000 € per year.
Contract Length: 12 months
Location: Chester
Working Pattern: 3 days per week in the office
Are you a skilled Voice Engineer looking for your next challenge? Join our dynamic team at an innovative organization where your expertise in voice services will be valued and utilized to its fullest! We are on the lookout for a talented Voice Operations Engineer who can support MS Teams and Cisco Enterprise Voice services and make a significant impact on our global voice infrastructure.
What You’ll Do:
- Handling all aspects of core voice services and ensuring seamless operation of our global voice infrastructure.
- Supporting Voice platforms and interconnectivity with Enterprise telephony, Contact Center, and Transport, including managing external carriers.
- Participating in change and problem management reviews to enhance service reliability.
- Collaborating with other support teams to swiftly manage, triage, and resolve issues.
Must-Have Qualifications:
- Microsoft 365 Certified: Teams Administrator Associate
- Proven track record in troubleshooting MS Teams issues and managing interoperability with core voice services like Ribbon SBC and Cisco.
- Strong experience in managing service issues related to MS Teams Voice, Cisco Enterprise Voice, carriers, and transport.
- Proficiency with Call Analytics, Call Quality Dashboard (CQD) reports, Quality of Experience (QER) templates, PowerBI, Teams Policies, and Audio Conferencing.
- Familiarity with the Microsoft 365 Admin Center, Teams Admin Center, Microsoft Entra, Message Center, and Service Desk.
- Experience in engaging Microsoft support tickets and escalation processes.
- Knowledge of incident and change management processes in a core voice production environment.
Nice-to-Have Skills:
- Experience working with internal support teams such as Domain Ops, CCO, and Network Escalation.
- Familiarity with PowerShell, GraphAPI, Splunk, and ThousandEyes.
- Experience using Remedy for opening and updating incident tickets.
- Proficiency with ServiceNow and MS Teams Voice provisioning.
Why Join Us?
This is a fantastic opportunity to work with a team that values innovation and collaboration. You’ll be part of a vibrant workplace in Chester Business Park, where creativity and teamwork come together. We believe in providing our employees with the tools they need to succeed and grow in their careers.
How to Apply:
Ready to take your career to the next level? Don’t miss out on this exciting opportunity! Send us your resume and a brief cover letter detailing your relevant experience. We can’t wait to meet our next Voice Engineer superstar! Join us in shaping the future of voice services. Apply today!
Note: This is a temporary position with a contract length of 12 months.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Voice Engineer employer: Pontoon Solutions
Join our innovative team in Chester Business Park as a Voice Engineer, where your skills in voice services will be highly valued. We foster a vibrant work culture that prioritises collaboration and creativity, offering you the tools and opportunities for professional growth in a supportive environment. With a commitment to inclusivity and employee development, this is an excellent place to advance your career while making a significant impact on our global voice infrastructure.
StudySmarter Expert Advice🤫
We think this is how you could land Voice Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the voice engineering field, especially those who work with MS Teams and Cisco. A friendly chat can lead to insider info about job openings or even a referral!
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience with core voice services and troubleshooting. This can really set you apart during interviews and showcase your expertise.
✨Tip Number 3
Practice makes perfect! Get comfortable with common interview questions related to voice engineering and be ready to discuss your experience with tools like PowerBI and Call Analytics. We want you to shine!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll be part of a vibrant team that values innovation and collaboration. Don’t miss out!
We think you need these skills to ace Voice Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Voice Engineer role. Highlight your experience with MS Teams and Cisco, and don’t forget to mention any relevant certifications. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of your past work with voice services and how you’ve tackled challenges in the past.
Showcase Your Problem-Solving Skills:In your application, highlight instances where you’ve successfully resolved issues related to voice services. We love candidates who can think on their feet and collaborate with others to find solutions!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Pontoon Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of MS Teams and Cisco Enterprise Voice services. Be ready to discuss specific troubleshooting scenarios you've encountered and how you resolved them. This will show that you not only understand the technology but can also apply it effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've managed service issues in the past, especially related to voice platforms. Think about times when you collaborated with support teams to resolve complex problems. This will demonstrate your ability to work well under pressure and your commitment to service reliability.
✨Familiarise Yourself with Key Tools
Get comfortable with tools like Call Analytics, PowerBI, and the Microsoft 365 Admin Center before the interview. Being able to discuss how you've used these tools in previous roles will give you an edge and show that you're proactive about your skill set.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's voice infrastructure and future projects. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you. Plus, it gives you a chance to demonstrate your knowledge and enthusiasm for the field!
