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- Tasks: Lead transformative UX research initiatives to enhance in-store colleague experiences.
- Company: Join a dynamic team in the retail industry focused on innovative user experiences.
- Benefits: Enjoy a vibrant work culture, mentorship opportunities, and a convenient location near the train station.
- Why this job: Make a real impact on colleagues' work experiences while collaborating creatively with a passionate team.
- Qualifications: Proven experience in leading research, with a background in psychology or related fields.
- Other info: Be a key player in advocating for customers and driving strategic product development.
The predicted salary is between 36000 - 60000 £ per year.
Are you a passionate UX Researcher ready to lead transformative research initiatives in the retail industry? Join our dynamic team as a UX Research Lead, where you will play a pivotal role in shaping the user experience for our colleagues in-store.
Key Responsibilities:
- Lead high-priority UX research initiatives, focusing on foundational research for our in-store colleagues to enhance their work experience.
- Collaborate closely with business stakeholders to capture needs while championing the voice of the customer.
- Facilitate briefing and visionary workshops with senior stakeholders to align on strategic research directions.
- Ensure quality and timelines in research execution, mentoring colleagues throughout the process.
- Manage agency relationships for key projects while building internal capabilities for a customer-centric culture.
- Partner with Product and UX Design teams to integrate research insights into product strategy and design processes.
- Develop relationships across the organisation to gather existing data and inform product opportunities.
- Advocate for UX Research by promoting its importance in stakeholder meetings and broader organisational discussions.
- Support the Head of UX Design & Research in identifying and prioritising research needs, fostering best practises.
What We’re Looking For:
- Proven track record in leading research initiatives, especially in complex physical environments like retail stores.
- Background in research, psychology, behavioural science, anthropology, or a related field.
- Strong understanding of research methodologies and UX frameworks.
- Demonstrated success in using research results to impact product strategy and development.
- Excellent project management and team leadership skills.
- Ability to mentor and inspire a team to embrace UX research practises.
- Strong stakeholder engagement skills, with a knack for building relationships and advocating for the customer.
Why Join Us?
- Be part of an innovative team that thrives on collaboration and creativity.
- Make a tangible impact on the work experience of our in-store colleagues.
- Conveniently located just a 19-minute walk from Welwyn Garden City train station.
- Enjoy a vibrant work culture that values your ideas and contributions.
If you’re excited about the opportunity to lead UX research in a thriving retail environment and help us create exceptional experiences for our colleagues, we want to hear from you! Apply today and become a key player in advocating for our customers while driving strategic product development. Your expertise in UX research could be the game-changer we need!
User Experience Researcher employer: Pontoon Solutions
Contact Detail:
Pontoon Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Experience Researcher
✨Tip Number 1
Network with professionals in the UX research field, especially those who have experience in retail environments. Attend industry events or webinars to connect with potential colleagues and learn about their experiences.
✨Tip Number 2
Familiarise yourself with the latest UX research methodologies and frameworks. Consider taking online courses or certifications that focus on user experience research to enhance your knowledge and skills.
✨Tip Number 3
Prepare to discuss specific examples of how your research has influenced product strategy in previous roles. Be ready to articulate your thought process and the impact of your findings on user experience.
✨Tip Number 4
Showcase your ability to collaborate with cross-functional teams by sharing stories of successful partnerships. Highlight how you’ve worked with stakeholders to advocate for user needs and integrate insights into design processes.
We think you need these skills to ace User Experience Researcher
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in UX research, particularly in retail or similar environments. Emphasise your leadership skills and any successful projects you've led that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for UX research and your understanding of its impact on product strategy. Mention specific examples of how you've influenced user experience in previous roles.
Showcase Your Methodology Knowledge: In your application, demonstrate your understanding of various research methodologies and UX frameworks. Provide examples of how you've applied these in past projects to achieve results.
Highlight Stakeholder Engagement: Discuss your experience in collaborating with stakeholders and how you've successfully advocated for user needs in previous roles. This will show your ability to build relationships and influence decision-making.
How to prepare for a job interview at Pontoon Solutions
✨Showcase Your Research Experience
Be prepared to discuss your previous research initiatives in detail. Highlight specific projects where you led the research process, focusing on how your findings influenced product strategy and design.
✨Understand the Retail Environment
Familiarise yourself with the unique challenges and opportunities within the retail sector. Demonstrating knowledge of how UX research can enhance the in-store experience will show your commitment to the role.
✨Engage Stakeholders Effectively
Prepare examples of how you've successfully collaborated with stakeholders in the past. Emphasise your ability to advocate for the voice of the customer and align research goals with business needs.
✨Demonstrate Leadership Skills
As a UX Research Lead, you'll need to inspire and mentor others. Share experiences where you've guided teams or facilitated workshops, showcasing your project management and leadership capabilities.
