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- Tasks: Join a dynamic team to support mobile service migrations and enhance user experiences.
- Company: Be part of a forward-thinking corporate mobile team in Chester, focused on innovation.
- Benefits: Enjoy a 12-month contract with flexible office days and opportunities for professional growth.
- Why this job: Contribute to impactful projects while collaborating with global teams in a tech-savvy environment.
- Qualifications: Mid-level analytical experience in Financial Services and ITIL V4 qualification required.
- Other info: Ideal for tech enthusiasts eager to make a difference in mobile telephony services.
The predicted salary is between 36000 - 60000 £ per year.
Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Pontoon SolutionsPrincipal Digital Recruiter at Pontoon Solutions (Adecco) Technical PMOChester12 month contractThe Corporate Mobile team are looking to hire a migration analyst to support the Service Management function within it\’s Chester office. Role will be office based 3 days a week.The candidate will be joining an established team to support a migration of mobile MDM.The ideal candidate should have an understanding of service management functions, a keen interest in technology (Ideally Mobile telephony services within an end-user computing team) and be able to document and execute processes well.Day to day activities will involve working with the global project team to design and build migration materials, work with stakeholders to advertise the program of work including communication and business partners and then in latter stages of the project work to perform migration and user support functions.Responsibilities:
- Produce reporting for the Service Manager to support risk & compliance activities associated with user migrations, regulated users, corporate mobile device lifecycle management & adherence to Bank policies & standards.
- Communicate with various stakeholders to build a deployment plan within region to support over 130k migrations to the next-gen platform.
- Analyse demographic, usage & spend data & produce service outputs & metrics to support the Service Manager with periodic customer engagement sessions aimed at improving relationship management.
- Help with facilitation & planning of customer engagement & continual service improvement sessions and act as scribe for Service Manager during session.
- Periodic incident & aged ticket analysis to identify major ticket drivers, trends, and service improvement opportunities for the Service Manager during the migration effort.
- Own ad hoc business reporting requests and identify opportunities to enable the business to self-serve based on reporting requirements.
- Provide analytical support and ad hoc reporting for on-going projects & rollouts.
- Knowledge management – review and update end user & service desk material.
- Work with the company owned AI Assistant support tool to develop and enhance support flows during the migration effort.
- Collaborate with supporting teams to own and manage backlog of improvement initiatives for central tooling
Qualifications:
- mid level experience minimum in analytical role in the Financial Services sector.
- Degree level education or equivalent work experience.
Skills:
- Logical problem-solver able to autonomously work through challenges but equally able to engage and collaborate with others
- Data analysis skills (e.g. MS Excel, MS Access, MS SQL server)
- Stakeholder Engagement (Upwards and downwards)
If you believe you have the experience required, please apply with your CV now for instant consideration!TO APPLY – PLEASE APPLY WITH AN UP-TO-DATE CVCandidates will ideally show evidence of the above in their CV in order to be considered.Please be advised if you haven\’t heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.*Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone\’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.Seniority level Seniority level Mid-Senior levelEmployment type Employment type ContractJob function Job function OtherReferrals increase your chances of interviewing at Pontoon Solutions by 2xSign in to set job alerts for \”Project Management Officer\” roles. Manager – Infrastructure Grants Project Management (D2151N) Knutsford, England, United Kingdom £60,000.00-£70,000.00 12 hours agoManager – Infrastructure Grants Project Management Chester, England, United Kingdom 5 days agoWe\’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Technical PMO employer: Pontoon Solutions
Contact Detail:
Pontoon Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical PMO
✨Tip Number 1
Familiarise yourself with the specific tools and methodologies mentioned in the job description, such as ITIL V4 and data analysis software like MS Excel and SQL Server. Being able to discuss your experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Engage with current trends in mobile telephony services and service management functions. Showing that you are up-to-date with industry developments can set you apart from other candidates and highlight your keen interest in technology.
✨Tip Number 3
Prepare to discuss your experience in stakeholder engagement. Think of examples where you've successfully communicated with various stakeholders, as this is a key responsibility in the role. Being able to articulate these experiences will showcase your interpersonal skills.
✨Tip Number 4
Consider how you can contribute to process definition and optimisation. Be ready to share any past experiences where you've improved processes or created documentation, as this aligns closely with the responsibilities of the Technical PMO role.
We think you need these skills to ace Technical PMO
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in analytical roles, particularly within the Financial Services sector. Emphasise your ITIL V4 qualification and any specific skills related to data analysis and process optimisation.
Showcase Relevant Skills: In your application, clearly demonstrate your logical problem-solving abilities and stakeholder engagement experience. Use specific examples from past roles to illustrate how you've successfully collaborated with teams or managed projects.
Highlight Technical Proficiency: Mention your proficiency in tools like MS Excel, MS Access, and MS SQL Server. If you have experience with Visio or BPMN 2.0 for process definition, be sure to include that as well.
Craft a Strong Cover Letter: Write a cover letter that connects your background to the responsibilities of the Technical PMO role. Discuss your interest in mobile telephony services and how your skills can contribute to the migration project.
How to prepare for a job interview at Pontoon Solutions
✨Showcase Your Analytical Skills
As a Technical PMO, you'll need to demonstrate your analytical abilities. Be prepared to discuss specific examples of how you've used data analysis tools like MS Excel or SQL Server in previous roles. Highlight any experience you have with reporting and metrics that align with the responsibilities outlined in the job description.
✨Understand Service Management Functions
Familiarise yourself with service management principles, especially in the context of mobile telephony services. During the interview, be ready to explain how you can contribute to the migration process and support the Service Manager with risk and compliance activities.
✨Prepare for Stakeholder Engagement Questions
Given the importance of stakeholder communication in this role, think about past experiences where you've successfully engaged with various stakeholders. Prepare to discuss how you would build a deployment plan and manage relationships during the migration project.
✨Demonstrate Process Definition Skills
Since process definition and optimisation are key skills for this position, be ready to talk about your experience with tools like Visio or BPMN 2.0. Share examples of how you've documented and executed processes effectively in previous roles.
