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- Tasks: Support traders with application issues and enhance trading platforms in a fast-paced environment.
- Company: Dynamic investment bank with a collaborative and innovative culture.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a global team with excellent career advancement opportunities.
- Why this job: Join a high-impact team on the trading floor and make a real difference.
- Qualifications: Experience in front office roles, strong communication skills, and Python knowledge.
The predicted salary is between 60000 - 80000 ÂŁ per year.
Role Brief – Credit Front office Application Support Analyst (EMEA Credit)
Location: London (St. Paul’s – hybrid, 3 days onsite; more initially for onboarding)
Contract: 12 months
Start: ASAP (urgent – 6-week handover with departing senior)
Overview: This is a senior, trader-facing Application Support role within the Markets Application Production Services (MAPS) team, supporting the EMEA Credit business. The role sits directly on the trading floor, partnering closely with Credit traders and supporting a suite of in-house electronic trading, risk, and pricing platforms across the full front-to-back lifecycle. This is a high-impact hire due to a senior resignation, so the client is looking for someone who can hit the ground running and operate at a high level quickly.
Key Responsibilities
- Act as first point of contact for Credit traders for all application support issues
- Provide hands-on support across trading, pricing, risk, and market data platforms
- Monitor production systems and respond to alerts (e.g. Dynatrace, Splunk)
- Troubleshoot and resolve complex, business-critical incidents
- Take ownership of major incidents and problem management
- Support releases and change management processes
- Build strong relationships with traders, dev teams, and infrastructure
- Identify and drive stability improvements and automation opportunities (Python)
- Contribute to onboarding processes and continuous improvement initiatives
Non-Negotiable Requirements (Must-Haves)
- Strong Front Office / Trader-Facing Experience - daily interaction with traders is essential
- FICC Credit Product Knowledge
- Corporate Bonds
- Credit Default Swaps (CDS)
- ETFs / Index products
- Excellent Communication Skills - clear, confident, and credible with senior stakeholders
- Need to have excellent written and verbal communication
- Strong Problem-Solving Ability - candidates will be assessed on this in interview
Technical Experience
- Python (essential)
- KDB (essential)
Additional / Preferred Skills
- Unix / Linux
- SQL
- Understanding of market data flows
- Monitoring tools (e.g. Dynatrace, Splunk)
- ITIL / Production Support frameworks
Team & Working Model
- Team of 5 in London, part of a global team (20+) across London, New York, and Singapore
- Follow-the-sun support model
- Shift pattern: Early: 7am–3pm Late: 10am–6pm Typically 2 early shifts followed by 2 late shifts
Interview Process
- 2 stages
- Both face-to-face onsite
- Interview prep provided
What “Good” Looks Like
- Ideal candidates will be confident operating on the trading floor
- Combine strong technical depth with business understanding
- Be calm under pressure in high-severity incidents
- Show initiative in automation and improving support functions
- Have experience in similar investment bank environments
If you believe you have the experience required, please apply with your CV now for instant consideration!
TO APPLY - PLEASE APPLY WITH AN UP-TO-DATE CV
Candidates will ideally show evidence of the above in their CV in order to be considered.
Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
Credit front office Application Support in Slough employer: Pontoon Solutions
Contact Detail:
Pontoon Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit front office Application Support in Slough
✨Tip Number 1
Get to know the trading floor vibe! Spend some time understanding how traders operate and what they need. This will help you build rapport and show that you're not just another techie, but someone who gets their world.
✨Tip Number 2
Brush up on your Python skills! Since automation is key in this role, being able to whip up scripts quickly can set you apart. Plus, it shows you're proactive about improving processes.
✨Tip Number 3
Practice your problem-solving skills! Think of real-life scenarios where you had to troubleshoot under pressure. Being calm and collected during high-severity incidents is a must, so have some examples ready for your interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Credit front office Application Support in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role. Highlight your front office experience and any relevant technical skills like Python and KDB. We want to see how your background aligns with what we're looking for!
Showcase Communication Skills: Since this role involves daily interaction with traders, it's crucial to demonstrate your excellent communication skills. Use clear and confident language in your CV and cover letter to show you can engage effectively with senior stakeholders.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Include examples of how you've tackled complex issues in previous roles. This will help us see your problem-solving prowess right from the start.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can't wait to hear from you!
How to prepare for a job interview at Pontoon Solutions
✨Know Your Stuff
Make sure you brush up on your FICC Credit product knowledge, especially around Corporate Bonds and Credit Default Swaps. Being able to speak confidently about these topics will show that you’re not just technically savvy but also understand the business side of things.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've tackled complex incidents in a high-pressure environment. Think about how you approached the problem, what tools you used (like Python or monitoring tools), and the outcome. This will demonstrate your ability to handle the demands of the role.
✨Communicate Clearly
Since this role involves daily interaction with traders and senior stakeholders, practice articulating your thoughts clearly and confidently. You might want to do some mock interviews with a friend to refine your communication style and ensure you come across as credible and professional.
✨Build Relationships
Think about how you can establish rapport with traders and development teams. Be ready to discuss how you’ve successfully collaborated in the past and how you plan to foster strong working relationships in this new role. This is key for driving stability improvements and automation opportunities.