At a Glance
- Tasks: Manage client service delivery and build strong relationships with senior stakeholders.
- Company: Leading global financial services firm with a collaborative team culture.
- Benefits: Competitive daily rate, exposure to high-value clients, and meaningful impact on service delivery.
- Other info: Inclusive workplace that values diversity and personal growth.
- Why this job: Join a stable team and enhance your skills in a fast-paced environment.
- Qualifications: Experience in financial services and strong communication skills required.
The predicted salary is between 70000 - 85000 £ per year.
We are seeking an experienced Client Service Delivery Manager to support key, established client relationships within a leading global financial services environment. This is a senior, client-facing role focused on end-to-end service delivery across multiple operational areas, including fund administration, transfer agency, and fund accounting. The position sits within a well-established, high-performing team and offers exposure to complex client environments and senior stakeholders.
The Role
- You will act as a senior point of contact for service delivery, overseeing the coordination of internal teams and ensuring a consistent, high-quality client experience.
Key responsibilities include:
- Managing overall client service delivery across multiple business lines
- Acting as an escalation point for client issues, ensuring timely resolution
- Overseeing multiple concurrent service matters and driving them through to completion
- Coordinating cross-functional teams to ensure alignment and delivery consistency
- Building strong relationships with senior client stakeholders
- Supporting service reviews, monitoring delivery performance, and identifying areas for improvement
- Maintaining oversight of ongoing client activity to proactively mitigate risk and prevent escalation
What We’re Looking For
- Strong experience within financial services, ideally within client service, operations, or service delivery
- Broad understanding of fund administration, transfer agency, and/or fund accounting
- Experience operating in a client-facing role with senior stakeholder interaction
- Proven ability to manage complex service environments and multiple priorities
- Confident handling of escalations and challenging client situations
- Excellent communication, coordination, and stakeholder management skills
- Ability to work collaboratively across teams and bring together different areas of the business
What You’ll Bring
- A pragmatic and solutions-focused approach to client service delivery
- Strong relationship-building skills and professional credibility
- Ability to operate effectively in a fast-paced, evolving environment
- A collaborative mindset and the confidence to engage at senior levels
Why Apply
- Opportunity to work within a stable, experienced, and collaborative team
- Exposure to complex, high-value client relationships
- Broad, end-to-end oversight across multiple service lines
- A role with meaningful impact on client experience and delivery outcomes
Pontoon Solutions is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Client Services Manager – Fund Services in Slough employer: Pontoon Solutions
At Pontoon Solutions, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our London-based team thrives in a supportive environment where employee growth is prioritised, providing opportunities to engage with complex client relationships and develop professionally. With a commitment to inclusivity and respect for diverse backgrounds, we ensure that every team member can contribute meaningfully and enjoy a rewarding career in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Manager – Fund Services in Slough
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Pontoon Solutions.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like Pontoon Solutions might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Client Services Manager – Fund Services in Slough
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Pontoon Solutions will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Pontoon Solutions. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Pontoon Solutions confidence in your short-term commitment to the role.
How to prepare for a job interview at Pontoon Solutions
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Pontoon Solutions.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Pontoon Solutions that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
