At a Glance
- Tasks: Provide 1st line technical support and manage IT service requests.
- Company: Leading utilities provider with a commitment to innovation and excellence.
- Benefits: Competitive pay, supportive team environment, and professional growth opportunities.
- Other info: Full training provided; perfect for recent IT graduates.
- Why this job: Kick-start your career in data services and make a real impact.
- Qualifications: Strong problem-solving skills and basic IT knowledge required.
The predicted salary is between 40000 - 40000 € per year.
Duration: 6 months, extensions likely
Location: Bristol (fully office based)
Salary: £20.00 per hour PAYE
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more.
Are you passionate about data and technology? Do you thrive in a fast-paced environment where you can make a real difference? If so, we have an exciting opportunity for you to join our client's Data Platforms Team as a Data Service Desk Associate!
About Us
Our client is a leading provider in the utilities sector, delivering electricity to nearly 8 million customers across the UK. With a commitment to excellence and innovation, they are dedicated to maintaining the highest standards of service and reliability.
Your Role
As a Data Service Desk Associate, you will play a crucial role in supporting internal IT service requests. This is your chance to work alongside talented developers and internal customers, ensuring that their queries and requests are handled efficiently and effectively.
What You’ll Be Doing:
- Delivering 1st line technical support to colleagues and escalating issues to senior team members as needed.
- Managing incoming requests to the service desk, acting as the primary point of contact for all Data Platforms-related IT queries.
- Following internal processes and ensuring documentation is meticulously recorded.
- Completing daily routine checks to confirm all platforms are operational, escalating issues when necessary.
- Raising Change Management requests, which includes obtaining necessary approvals and actioning migrations/access requests.
- Managing your time effectively to remain self-sufficient in your role.
What Makes You Stand Out:
We’re looking for someone with:
- Strong problem-solving abilities and excellent communication skills.
- A general understanding of Active Directory and basic networking concepts.
- Experience with ITIL practices, especially in ‘Continual Service Improvement’.
- Familiarity with Oracle Products (Oracle Data Integration [ODI], Oracle Business Intelligence Enterprise Edition [OBIEE], Hyperion).
- Knowledge of Microsoft SQL Server.
- Experience supporting Business Intelligence Applications (PowerBI, WebFOCUS, OBIEE).
Who Should Apply:
This role is perfect for recent IT college and university graduates eager to gain experience and build a career in the field. Full training will be provided to ensure you succeed in your new role!
Why Join Us?
- Work in a vibrant and supportive team environment.
- Gain hands-on experience in a leading organization within the utilities sector.
- Opportunity for professional growth and development.
If you are ready to kick-start your career in data services and make a positive impact, don’t miss out on this opportunity! Join us in transforming the way we manage data and support our customers. Your future starts here!
How to Apply:
To apply for this opportunity, please apply with an up-to-date CV. Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly.
Pontoon is an equal opportunities employer and an employment consultancy. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Service Desk Specialist employer: Pontoon Solutions
Join a leading utilities provider in Bristol as a Data Service Desk Associate, where you will thrive in a vibrant and inclusive work culture that values diversity and innovation. With a strong commitment to employee growth, you will receive comprehensive training and hands-on experience while contributing to a team dedicated to delivering exceptional service to nearly 8 million customers. This role offers a unique opportunity to develop your technical skills in a supportive environment, making a meaningful impact in the data services field.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the role. Think about how your skills align with what they’re looking for, especially around problem-solving and technical support.
✨Tip Number 3
Show your enthusiasm! When you get the chance to chat with potential employers, let your passion for data and technology shine through. They want to see that you’re excited about the opportunity to make a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Desk Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Data Service Desk Associate role. Highlight relevant skills and experiences that match the job description, like your problem-solving abilities and any IT support experience you've had.
Showcase Your Passion:Let your enthusiasm for data and technology shine through in your application. Mention any projects or experiences that demonstrate your passion and how you thrive in fast-paced environments.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read and understand your qualifications and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Pontoon Solutions
✨Know Your Tech Basics
Brush up on your understanding of Active Directory and basic networking concepts. Being able to discuss these topics confidently will show that you have a solid foundation for the role of a Data Service Desk Associate.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Highlighting your problem-solving abilities during the interview will demonstrate your readiness to handle the 1st line support tasks effectively.
✨Familiarise Yourself with ITIL Practices
Since the role involves continual service improvement, it’s beneficial to understand ITIL practices. Be ready to discuss how you can contribute to improving service delivery and efficiency within the team.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, daily responsibilities, and opportunities for growth. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you.
