At a Glance
- Tasks: Lead innovative service design for next-gen AI capabilities and shape user-centred experiences.
- Company: Dynamic tech firm in London focused on AI and service design.
- Benefits: Hybrid work model, competitive pay, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and continuous improvement.
- Why this job: Influence the future of AI services and enhance user experiences.
- Qualifications: Experience in service design and strong problem-solving skills required.
The predicted salary is between 60000 - 75000 £ per year.
Location: London – 25 Gresham Street – Hybrid
Contract Type: Initial 6-month contract (extendable)
Role Overview
We are seeking an experienced and innovative Service Designer to join a team delivering next-generation Conversational AI capabilities. This role will play a key part in shaping user-centred AI-powered services, working across discovery, design, refinement, and implementation phases. The successful candidate will combine strong design thinking with strategic problem-solving skills and will be comfortable working in multidisciplinary teams alongside Data Scientists, Engineers, Product teams, and business stakeholders. This is an opportunity to influence the future direction of AI-enabled customer and colleague experiences through service design excellence.
Key Responsibilities
- Lead service design activities across the full project lifecycle, from discovery through to refinement and delivery.
- Shape and define complex problems, translating business and user needs into actionable service design solutions.
- Support the development of Conversational AI capabilities, ensuring services are intuitive, effective, and user-centred.
- Facilitate workshops, design sessions, and collaborative working groups to drive alignment and decision-making.
- Work closely with Data Science and Engineering teams to design feasible and scalable AI-enabled services.
- Create service blueprints, user journeys, process maps, and other service design artefacts.
- Identify opportunities for innovation and continuous improvement within AI-driven experiences.
- Engage with stakeholders at all levels, building strong relationships and securing buy-in for design recommendations.
- Apply strategic thinking to balance user needs, business objectives, and technical constraints.
- Contribute to pathfinding activities, helping define future service directions and opportunities.
