At a Glance
- Tasks: Identify telemetry gaps and support onboarding of new network platforms.
- Company: Join Pontoon, a diverse employment consultancy that values your unique skills.
- Benefits: Inclusive environment, competitive salary, and opportunities for career growth.
- Other info: Supportive recruitment process for all backgrounds and abilities.
- Why this job: Make a real impact in network operations and analytics with cutting-edge technology.
- Qualifications: Bachelor’s or Master’s in Computer Science or related field; experience in network operations.
The predicted salary is between 45000 - 55000 £ per year.
Pontoon is an employment consultancy.
We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace.
We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more.
We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Job
Title: Network Device Telemetry identify telemetry gaps and work with stakeholders to remediate them.
Support onboarding of new network platforms or device types into the telemetry and analytics pipeline.
Document telemetry sources, dashboards, alert logic, and operational usage guidelines for Production Operations.
Provide support during major rollouts or network changes to validate telemetry and alert behavior.
Requirements Education Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
Experience Range Years of experience in network operations, telemetry, monitoring, or data analysis roles.
Foundational Skills Strong understanding of enterprise network infrastructure (routing, switching, wireless, SD‑WAN).
Hands‑on experience with Splunk for data ingestion, searches, dashboards, and alerts.
Experience working with network telemetry sources such as SNMP, syslog, telemetry streams, APIs , and device metrics.
Ability to translate raw telemetry into actionable insights for Operations teams.
Familiarity with incident, problem, and change management processes in large enterprises.
Strong analytical skills and attention to data quality.
Good communication skills to work effectively with Engineering and Operations teams.
Desired Skills Experience with controller‑based or software‑defined networks .
Basic scripting skills (Python, SPL, API usage) for telemetry processing and analysis.
Exposure to automation‑enabled environments and CI/CD‑driven network deployments.
Experience working in large‑scale network environments with thousands of devices.
Understanding network KPIs, availability metrics, and performance analysis.
Adecco is a disability-confident employer.
It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply.
Adecco is committed to building a supportive environment for you to explore the next steps in your career.
If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
We use generative AI tools to support our candidate screening process.
This helps us ensure a fair, consistent, and efficient experience for all applicants.
Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. #J-18808-Ljbffr
Senior Network Support Engineer employer: Pontoon Solutions
At Pontoon Solutions, we pride ourselves on being an excellent employer by fostering a collaborative and inclusive work culture in Gateshead. Our commitment to employee growth is evident through continuous training opportunities and support for career advancement, ensuring that every team member can thrive in their role. Join us to be part of a dynamic environment where your contributions directly impact product strategies and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Network Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Pontoon Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Pontoon Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Pontoon Solutions!
✨Direct Apply to Pontoon Solutions
Let's not forget to apply directly through the Pontoon Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Network Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Pontoon Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Pontoon Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Pontoon Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
