Risk and Resilience manager

About This Opportunity

Lead the team managing Important Business Process (IBP) activities for critical customer outcomes which ultimately feeds into a range of Important Business Services. Important Business Service IBS forms part of Operational Resilience activities to prevent, respond, recover and learn from operational disruption.

Important Business Process IBP is the process steps essential to the outcome of an end-to-end customer journey.

Job Responsibilities

• Accurately mapping the end-to-end customer journey of all assets, ensuring adherence to relevant risks and controls, contributing to the overall resilience of key digital channel journeys.
• Leading the annual attestation process for mapping assurance.
• Supporting relevant assessments across Group Incident Management, Resilience, Impact Tolerance, and Customer Treatment Strategy.
• Adhering to Governance processes with reporting requirements into Senior Leadership being a critical element of the role.
• Providing SME input to Scenario Testing and subsequent vulnerability remediation where required.
• Managing risk & controls and ensuring visibility of any IBP events or triggers.
• Building and maintaining positive relationships through effective collaborator engagement.
• Facilitating and coordinating quarterly & annual planning activity across the wider team.
• Ensuring tech teams are delivering a resilient approach from a business perspective, stress testing etc.
• Need to know business acumen, engineering aspect oversee, business processes.
• More operational resilience, ops role with risk and control skills.

What We’re Looking For

We’re seeking a driven individual who thrives in a fast-paced environment, has a passion for resilience activities, and desires to work within a structured framework. The ideal candidate will possess:

• Proven leadership abilities, capable of guiding a team.
• Excellent verbal and written communication skills, effective in communicating issues and implications to senior, technical, and non-technical audiences.
• Advanced PowerPoint skills.
• Proven organisational and prioritisation skills, excelling in a fast-paced environment with multiple priorities.
• A growth mindset, passionate about continual learning and development.
• Ability to get results, analyse data, and deliver desired outcomes.
• Outstanding attention to detail, ensuring information is accurate and logical, quickly identifying and assessing key issues.
• A customer attitude to drive impactful and client-focused results.
• Self-motivation with a strong sense of ownership and initiative to complete tasks successfully.
• Calmness and resilience when under pressure and respond to emerging priorities.

If you believe you have the experience required, please apply with your CV now for instant consideration!

TO APPLY - PLEASE APPLY WITH AN UP-TO-DATE CV. Candidates will ideally show evidence of the above in their CV in order to be considered.

Please be advised if you haven’t heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.