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- Tasks: Lead the introduction of new tech services and ensure they're ready for action.
- Company: Join a forward-thinking consultancy that values diversity and inclusion.
- Benefits: Competitive day rate, flexible remote work, and opportunities for professional growth.
- Why this job: Make a real impact by ensuring services are robust and user-friendly from day one.
- Qualifications: Experience with ServiceNow and Microsoft 365, plus strong communication skills.
- Other info: Dynamic role with excellent career advancement potential in a supportive environment.
The predicted salary is between 42000 - 63000 £ per year.
We are looking for a Service Transition Manager to lead the seamless introduction of new technical services into live environments. You will work across a diverse technology landscape including Microsoft platforms and ServiceNow to ensure services are production-ready, scalable, and supported from day one.
This is a key role that bridges the gap between technical delivery and operational support, ensuring that every service we launch is robust, sustainable, and aligned with business needs.
- Collaborate with engineering, support, and operations teams to define and embed support models.
- Lead onboarding and migration initiatives for new technologies and services.
- Coordinate and support User Acceptance Testing (UAT) and functional testing.
- Build and refine processes that support long-term service health and user satisfaction.
- Ensure operational readiness and service enablement across all transitions.
Strong experience with:
- ServiceNow (ITSM, CMDB, Change/Release Management).
- Microsoft 365 technologies (e.g., Exchange Online, SharePoint, Teams, Intune).
- Solid understanding of ITIL v4 principles and service lifecycle.
- Familiarity with monitoring and alerting tools.
- Proven track record in service transition planning and execution.
- Experience designing and implementing support models.
- Strong knowledge of change, release, and incident management.
- Excellent stakeholder management and communication skills.
- Detail-oriented with a focus on quality and user experience.
ITIL v4 Foundation (or higher)
Pontoon/Adecco is an employment consultancy. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Remote Service Manager (M/W/D) employer: Pontoon Solutions
Contact Detail:
Pontoon Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Service Manager (M/W/D)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with ServiceNow or Microsoft platforms. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience with ITIL v4 and service transition planning. Use real examples to demonstrate how you've made services production-ready in the past.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of change and release management. Be ready to discuss how you’ve coordinated UAT and functional testing in previous roles. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Remote Service Manager (M/W/D)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Transition Manager role. Highlight your experience with ServiceNow and Microsoft 365 technologies, as well as any relevant ITIL v4 knowledge. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences in service transition planning and execution. We love a good story that showcases your skills!
Showcase Your Communication Skills: Since this role involves excellent stakeholder management, make sure to highlight your communication skills in your application. Whether it's through your CV or cover letter, let us know how you've effectively communicated with teams in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Pontoon Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 technologies and ServiceNow. Be ready to discuss how you've used these tools in past roles, especially in service transition planning and execution.
✨Master the ITIL Principles
Since this role requires a solid understanding of ITIL v4 principles, take some time to review these concepts. Be prepared to explain how you've applied them in real-world scenarios, particularly in service lifecycle management.
✨Showcase Your Stakeholder Skills
This position involves excellent stakeholder management, so think of examples where you've successfully communicated with different teams. Highlight your ability to bridge gaps between technical delivery and operational support.
✨Prepare for UAT Discussions
User Acceptance Testing (UAT) is crucial for this role. Be ready to talk about your experience coordinating UAT and functional testing, including any challenges you faced and how you overcame them.