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For Companies At a Glance
- Tasks: Handle pension complaints, ensuring fair resolutions and compliance with regulations.
- Company: Join a dynamic consultancy focused on improving workplace inclusivity and customer outcomes.
- Benefits: Enjoy remote work flexibility and competitive daily rates.
- Why this job: Make a real impact by resolving complex issues in a supportive team environment.
- Qualifications: Experience in pensions administration and strong communication skills are essential.
- Other info: We celebrate diversity and support all applicants throughout the hiring process.
The predicted salary is between 50000 - 60000 £ per year.
Initial 4 month contract - potential to extend
Remote
Rate: £250 - £300 per day via Umbrella
Are you passionate about delivering exceptional customer outcomes and have a strong background in pensions and complaints handling? Join our client's dynamic Complaints Team, where you’ll play a key role in ensuring they meet regulatory obligations and uphold the highest standards of service.
What You’ll Be Doing
- Take full ownership of complaint cases, using investigative techniques such as data mining, document analysis, and forensic assessment.
- Communicate with customers and stakeholders to understand concerns and guide them to a fair resolution.
- Draft clear, concise, and well-reasoned written responses.
- Follow established frameworks and compliance procedures to ensure regulatory alignment.
- Evaluate financial loss and apply appropriate interest calculations to determine potential liabilities.
What We’re Looking For
- Proven experience in pensions administration and financial services complaints handling.
- Strong organisational and communication skills, both written and verbal.
- Excellent telephone manner and conflict resolution abilities.
- Ability to build strong relationships with internal and external stakeholders.
Desirable Experience
- Self-Invested Personal Pension (SIPP) administration
- Financial services remediation projects
- Property investment administration
- Ombudsman case management
- Investment administration
If you’re a detail-oriented professional with a passion for resolving complex issues and improving customer outcomes, we’d love to hear from you.
Pensions Complaints Handler employer: Pontoon Solutions
Contact Detail:
Pontoon Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Complaints Handler
✨Tip Number 1
Familiarise yourself with the latest regulations and compliance procedures in pensions. This knowledge will not only help you in interviews but also demonstrate your commitment to upholding high standards in your work.
✨Tip Number 2
Practice your communication skills, especially in conflict resolution scenarios. Role-playing common complaints can prepare you for real-life situations and show potential employers that you can handle challenging conversations effectively.
✨Tip Number 3
Network with professionals in the pensions and financial services sector. Attend relevant webinars or join online forums to connect with others in the field, which could lead to valuable insights and job referrals.
✨Tip Number 4
Showcase your investigative skills by discussing specific examples of how you've resolved complaints in the past. Highlighting your ability to analyse data and documents will set you apart from other candidates.
We think you need these skills to ace Pensions Complaints Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Pensions Complaints Handler. Familiarise yourself with the key tasks mentioned in the job description, such as complaint ownership and regulatory compliance.
Tailor Your CV: Highlight your relevant experience in pensions administration and complaints handling. Use specific examples that demonstrate your skills in communication, conflict resolution, and relationship building with stakeholders.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for delivering exceptional customer outcomes. Mention your experience with SIPPs and any relevant financial services projects to align with the company's needs.
Proofread Your Application: Ensure your application is free from errors. Carefully proofread your CV and cover letter for clarity and professionalism, as clear and concise communication is crucial for this role.
How to prepare for a job interview at Pontoon Solutions
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of pensions, especially Self-Invested Personal Pensions (SIPPs). Understanding the intricacies of pension schemes will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Complaint Handling Skills
Prepare examples from your past experience where you've successfully resolved complaints. Highlight your investigative techniques and how you communicated with customers to reach a fair resolution.
✨Master Clear Communication
Since you'll be drafting responses and communicating with stakeholders, practice articulating your thoughts clearly and concisely. This will be crucial in demonstrating your written and verbal communication skills during the interview.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple cases and ensure compliance with regulatory frameworks. Share specific strategies or tools you use to stay organised and meet deadlines effectively.
