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For Companies At a Glance
- Tasks: Handle pension complaints and ensure fair resolutions for customers.
- Company: Join a dynamic consultancy focused on improving workplace inclusivity and customer outcomes.
- Benefits: Enjoy remote work flexibility with competitive daily rates.
- Other info: We celebrate diversity and support all applicants throughout the hiring process.
- Why this job: Make a real impact by resolving complex issues in a supportive team environment.
- Qualifications: Experience in pensions administration and strong communication skills are essential.
The predicted salary is between 50000 - 60000 £ per year.
Initial 4 month contract - potential to extend
Remote
Rate: £250 - £300 per day via Umbrella
Are you passionate about delivering exceptional customer outcomes and have a strong background in pensions and complaints handling? Join our client's dynamic Complaints Team, where you’ll play a key role in ensuring they meet regulatory obligations and uphold the highest standards of service.
What You’ll Be Doing
- Take full ownership of complaint cases, using investigative techniques such as data mining, document analysis, and forensic assessment.
- Communicate with customers and stakeholders to understand concerns and guide them to a fair resolution.
- Draft clear, concise, and well-reasoned written responses.
- Follow established frameworks and compliance procedures to ensure regulatory alignment.
- Evaluate financial loss and apply appropriate interest calculations to determine potential liabilities.
What We’re Looking For
- Proven experience in pensions administration and financial services complaints handling.
- Strong organisational and communication skills, both written and verbal.
- Excellent telephone manner and conflict resolution abilities.
- Ability to build strong relationships with internal and external stakeholders.
Desirable Experience
- Self-Invested Personal Pension (SIPP) administration
- Financial services remediation projects
- Property investment administration
- Ombudsman case management
- Investment administration
If you’re a detail-oriented professional with a passion for resolving complex issues and improving customer outcomes, we’d love to hear from you.
Pensions Complaints Handler employer: Pontoon Solutions
Contact Detail:
Pontoon Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Complaints Handler
✨Tip Number 1
Familiarise yourself with the latest regulations and compliance standards in pensions. This knowledge will not only help you understand the role better but also demonstrate your commitment to upholding high service standards during interviews.
✨Tip Number 2
Brush up on your investigative techniques, especially data mining and document analysis. Being able to discuss specific methods you've used in past roles can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills, particularly in conflict resolution. Role-playing scenarios where you handle difficult customer interactions can prepare you for real-life situations you'll face in this position.
✨Tip Number 4
Network with professionals in the pensions and financial services sector. Engaging with others in the field can provide insights into the role and may even lead to referrals or recommendations for the position.
We think you need these skills to ace Pensions Complaints Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Pensions Complaints Handler. Familiarise yourself with the key tasks mentioned in the job description, such as complaint ownership and regulatory compliance.
Tailor Your CV: Highlight your relevant experience in pensions administration and complaints handling. Use specific examples that demonstrate your skills in communication, conflict resolution, and relationship building with stakeholders.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for delivering exceptional customer outcomes. Mention your experience with SIPPs and any relevant financial services projects to align with the company's needs.
Proofread Your Application: Ensure your application is free from errors. Carefully proofread your CV and cover letter for clarity and professionalism, as clear and concise communication is crucial for this role.
How to prepare for a job interview at Pontoon Solutions
✨Showcase Your Pensions Knowledge
Make sure to highlight your experience in pensions administration and complaints handling. Be prepared to discuss specific cases where you successfully resolved issues, demonstrating your understanding of SIPPs and regulatory obligations.
✨Demonstrate Strong Communication Skills
Since the role involves communicating with customers and stakeholders, practice articulating your thoughts clearly and concisely. Use examples from your past experiences to illustrate how you've effectively managed difficult conversations or conflicts.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to evaluate financial loss or apply interest calculations. Think through your approach to these situations and be ready to explain your reasoning.
✨Emphasise Your Organisational Skills
As a Complaint Handler, you'll need to manage multiple cases simultaneously. Share examples of how you've successfully organised your workload in previous roles, ensuring that you meet deadlines while maintaining high standards of service.