At a Glance
- Tasks: Handle complaints, investigate issues, and communicate resolutions with customers.
- Company: Join a dynamic consultancy focused on improving workplace inclusivity and customer outcomes.
- Benefits: Enjoy remote work flexibility and competitive daily rates.
- Other info: We value diversity and support all applicants throughout the hiring process.
- Why this job: Make a real impact by resolving complex issues in the pensions sector.
- Qualifications: Experience in pensions administration and strong communication skills are essential.
The predicted salary is between 50000 - 60000 £ per year.
Initial 4 month contract - potential to extend
Remote
Rate: £250 - £300 per day via Umbrella
Are you passionate about delivering exceptional customer outcomes and have a strong background in pensions and complaints handling? Join our client's dynamic Complaints Team, where you’ll play a key role in ensuring they meet regulatory obligations and uphold the highest standards of service.
What You’ll Be Doing
- Take full ownership of complaint cases, using investigative techniques such as data mining, document analysis, and forensic assessment.
- Communicate with customers and stakeholders to understand concerns and guide them to a fair resolution.
- Draft clear, concise, and well-reasoned written responses.
- Follow established frameworks and compliance procedures to ensure regulatory alignment.
- Evaluate financial loss and apply appropriate interest calculations to determine potential liabilities.
What We’re Looking For
- Proven experience in pensions administration and financial services complaints handling.
- Strong organisational and communication skills, both written and verbal.
- Excellent telephone manner and conflict resolution abilities.
- Ability to build strong relationships with internal and external stakeholders.
Desirable Experience
- Self-Invested Personal Pension (SIPP) administration
- Financial services remediation projects
- Property investment administration
- Ombudsman case management
- Investment administration
If you’re a detail-oriented professional with a passion for resolving complex issues and improving customer outcomes, we’d love to hear from you.
Pensions Complaints Handler in Southampton employer: Pontoon Solutions
Join a forward-thinking organisation that values exceptional customer service and offers a supportive remote work environment. As a Pensions Complaints Handler, you will benefit from a culture that prioritises employee growth and inclusivity, providing opportunities to enhance your skills in pensions administration while working alongside a dedicated team committed to regulatory excellence. With competitive daily rates and the potential for contract extension, this role is perfect for those seeking meaningful and rewarding employment in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Pensions Complaints Handler in Southampton
✨Tip Number 1
Familiarise yourself with the latest regulations and compliance procedures in pensions. This knowledge will not only help you in interviews but also demonstrate your commitment to upholding high standards in your work.
✨Tip Number 2
Practice your communication skills, especially in conflict resolution scenarios. Role-playing difficult conversations can prepare you for the types of interactions you'll have as a Pensions Complaints Handler.
✨Tip Number 3
Network with professionals in the pensions and financial services sectors. Engaging with others in the field can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 4
Research common complaints in the pensions sector and think about how you would handle them. Being prepared with examples of how you've resolved similar issues can set you apart during discussions.
We think you need these skills to ace Pensions Complaints Handler in Southampton
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Pensions Complaints Handler. Familiarise yourself with the key tasks mentioned in the job description, such as complaint ownership and regulatory compliance.
Tailor Your CV:Highlight your relevant experience in pensions administration and complaints handling. Use specific examples that demonstrate your skills in communication, conflict resolution, and relationship building with stakeholders.
Craft a Strong Cover Letter:Write a compelling cover letter that showcases your passion for customer service and your ability to resolve complex issues. Mention your familiarity with SIPPs and any relevant experience in financial services remediation projects.
Proofread Your Application:Ensure that your application is free from spelling and grammatical errors. A well-written application reflects your attention to detail, which is crucial for a role that involves drafting clear and concise written responses.
How to prepare for a job interview at Pontoon Solutions
✨Showcase Your Pensions Knowledge
Make sure to highlight your experience in pensions administration and complaints handling. Be prepared to discuss specific cases where you successfully resolved issues, demonstrating your understanding of SIPPs and regulatory obligations.
✨Demonstrate Strong Communication Skills
Since the role involves communicating with customers and stakeholders, practice articulating your thoughts clearly and concisely. Use examples from your past experiences to illustrate how you've effectively managed conflicts and built relationships.
✨Prepare for Investigative Scenarios
Expect questions that assess your investigative skills. Familiarise yourself with techniques like data mining and document analysis, and be ready to explain how you would approach a complex complaint case step-by-step.
✨Understand Compliance Procedures
Brush up on compliance frameworks relevant to pensions and financial services. Be ready to discuss how you ensure regulatory alignment in your work, as this is crucial for the role.
