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For Companies At a Glance
- Tasks: Handle pension complaints and ensure fair resolutions for customers.
- Company: Join a dynamic consultancy focused on improving workplace inclusivity and customer outcomes.
- Benefits: Enjoy remote work flexibility with competitive daily rates.
- Why this job: Make a real impact by resolving complex issues in a supportive team environment.
- Qualifications: Experience in pensions administration and strong communication skills are essential.
- Other info: We celebrate diversity and support all applicants throughout the hiring process.
The predicted salary is between 50000 - 60000 £ per year.
Initial 4 month contract - potential to extend
Remote
Rate: £250 - £300 per day via Umbrella
Are you passionate about delivering exceptional customer outcomes and have a strong background in pensions and complaints handling? Join our client's dynamic Complaints Team, where you’ll play a key role in ensuring they meet regulatory obligations and uphold the highest standards of service.
What You’ll Be Doing
- Take full ownership of complaint cases, using investigative techniques such as data mining, document analysis, and forensic assessment.
- Communicate with customers and stakeholders to understand concerns and guide them to a fair resolution.
- Draft clear, concise, and well-reasoned written responses.
- Follow established frameworks and compliance procedures to ensure regulatory alignment.
- Evaluate financial loss and apply appropriate interest calculations to determine potential liabilities.
What We’re Looking For
- Proven experience in pensions administration and financial services complaints handling.
- Strong organisational and communication skills, both written and verbal.
- Excellent telephone manner and conflict resolution abilities.
- Ability to build strong relationships with internal and external stakeholders.
Desirable Experience
- Self-Invested Personal Pension (SIPP) administration
- Financial services remediation projects
- Property investment administration
- Ombudsman case management
- Investment administration
If you’re a detail-oriented professional with a passion for resolving complex issues and improving customer outcomes, we’d love to hear from you.
Pensions Complaints Handler employer: Pontoon Solutions
Contact Detail:
Pontoon Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Complaints Handler
✨Tip Number 1
Familiarise yourself with the latest regulations and compliance procedures in pensions. This knowledge will not only help you in interviews but also demonstrate your commitment to upholding high standards in your work.
✨Tip Number 2
Practice your communication skills, especially in conflict resolution scenarios. Role-playing common complaints can prepare you for real-life situations and show potential employers that you can handle challenging conversations effectively.
✨Tip Number 3
Network with professionals in the pensions and financial services sector. Attend relevant webinars or join online forums to connect with others in the field, which could lead to valuable insights and job referrals.
✨Tip Number 4
Highlight any experience you have with SIPPs or financial services remediation projects during your discussions. This specific knowledge can set you apart from other candidates and show that you are well-prepared for the role.
We think you need these skills to ace Pensions Complaints Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Pensions Complaints Handler. Familiarise yourself with the key tasks mentioned in the job description, such as complaint ownership and regulatory compliance.
Tailor Your CV: Highlight your relevant experience in pensions administration and complaints handling. Use specific examples that demonstrate your skills in communication, conflict resolution, and relationship building with stakeholders.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for delivering exceptional customer outcomes. Mention your experience with SIPPs and any relevant financial services projects to align with the company's needs.
Proofread Your Application: Ensure your application is free from errors. A well-written application reflects your attention to detail, which is crucial for a role that involves drafting clear and concise written responses.
How to prepare for a job interview at Pontoon Solutions
✨Know Your Pensions Inside Out
Make sure you have a solid understanding of pensions, especially Self-Invested Personal Pensions (SIPPs). Brush up on relevant regulations and common complaints in the industry to demonstrate your expertise during the interview.
✨Showcase Your Communication Skills
As a Pensions Complaints Handler, effective communication is key. Prepare examples of how you've successfully resolved complaints in the past, highlighting your ability to convey complex information clearly and concisely.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've used investigative techniques to resolve complaints. This could include data mining or document analysis. Show that you can think critically and approach problems methodically.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your conflict resolution skills. Think about how you would handle difficult customers or complex cases, and be prepared to explain your thought process and the steps you would take.
