Messaging Support Engineer -Skype for Business

Messaging Support Engineer – Real Time Messaging

Skype for Business, Mattermost/Symphony

Chester

12 Months

One of our large Financial clients is currently looking for an IT Messaging Support Engineer – Real Time Messaging with Skype for Business, Mattermost/Symphony experience

The Collaboration Operations Support Analyst is responsible for the support of Unified Communications collaboration environment. This role acts as application analyst and will be responsible for the day-to-day operations of the environment, critical client escalations and responsible for all production changes and infrastructure deployments.

• hands on experience managing Skype for Business, Mattermost/Symphony Group Chat & MS Teams (IM, Online-Meeting w/content sharing, Persistent Chat Rooms, Mobile IM, B2B Federation, P2P Audio/Video, Audio conferencing & Softphone/Enterprise Voice).
• Hands on experience managing a windows server 2008 R2/2012 environment.
• Familiarity with writing PowerShell scripts.
• A good understanding of reading SIP traces, UCCAPI log files, Wireshark network captures.
• Experience with monitoring technologies (Splunk, SCOM, SiteScope)
• Solid understanding of Active Directory, Server, Database (SQL); and networking & voice technologies
• Solid understanding of Linux server, networking and storage technologies
• Experience with virtual platforms (client and server) and Microsoft Office products.
• Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset.

Desired Skills/Experience

• Telephony and network experience
• ITIL Certification and in depth understanding of ITIL principles, functions and processes is a plus.

Job Responsibilities:

• Executes processes in support of the IT infrastructure and resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAs.
• Prepares for new or changed services, management of the change process and the maintenance of regulatory, legal, and professional standards.
• Manage and support infrastructure applications and related data repositories on a day-to-day basis.
• Monitor, measure, report and review current performance of application services and ensure availability and capacity meet business demand.
• Apply applicable information security procedures to maintain compliance across infrastructure applications.

Please apply with your most resent CV