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- Tasks: Support and manage Unified Communications environments like Skype for Business and Mattermost.
- Company: Join a leading financial client focused on innovative IT solutions.
- Benefits: Enjoy a 12-month contract with opportunities for skill development and networking.
- Why this job: Be part of a dynamic team enhancing communication technologies in a fast-paced environment.
- Qualifications: Experience with Skype for Business, PowerShell, and ITIL principles is preferred.
- Other info: Ideal for tech-savvy individuals eager to grow in the IT support field.
The predicted salary is between 36000 - 60000 £ per year.
One of our large Financial clients is currently looking for an IT Messaging Support Engineer - Real Time Messaging with Skype for Business, Mattermost/Symphony experience.
The Collaboration Operations Support Analyst is responsible for the support of Unified Communications collaboration environment. This role acts as application analyst and will be responsible for the day-to-day operations of the environment, critical client escalations and responsible for all production changes and infrastructure deployments.
- Hands-on experience managing Skype for Business, Mattermost/Symphony Group Chat & MS Teams (IM, Online-Meeting w/content sharing, Persistent Chat Rooms, Mobile IM, B2B Federation, P2P Audio/Video, Audio conferencing & Softphone/Enterprise Voice).
- Hands-on experience managing a Windows Server 2008 R2/2012 environment.
- Familiarity with writing PowerShell scripts.
- A good understanding of reading SIP traces, UCCAPI log files, Wireshark network captures.
- Experience with monitoring technologies (Splunk, SCOM, SiteScope).
- Solid understanding of Active Directory, Server, Database (SQL); and networking & voice technologies.
- Solid understanding of Linux server, networking and storage technologies.
- Experience with virtual platforms (client and server) and Microsoft Office products.
- Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset.
Desired Skills/Experience:
- Telephony and network experience.
- ITIL Certification and in-depth understanding of ITIL principles, functions and processes is a plus.
Job Responsibilities:
- Executes processes in support of the IT infrastructure and resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAs.
- Prepares for new or changed services, management of the change process and the maintenance of regulatory, legal, and professional standards.
- Manage and support infrastructure applications and related data repositories on a day-to-day basis.
- Monitor, measure, report and review current performance of application services and ensure availability and capacity meet business demand.
- Apply applicable information security procedures to maintain compliance across infrastructure applications.
Please apply with your most recent CV.
Contact Detail:
Pontoon Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Messaging Support Engineer -Skype for Business
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Skype for Business and Mattermost. Having hands-on experience or even personal projects using these platforms can give you a significant edge during discussions.
✨Tip Number 2
Network with professionals in the Unified Communications field. Attend relevant meetups or online forums where you can connect with current Messaging Support Engineers. This could lead to valuable insights and potential referrals.
✨Tip Number 3
Brush up on your PowerShell scripting skills, as this is a key requirement for the role. Consider creating small scripts to automate tasks on your own system, which can demonstrate your capability during interviews.
✨Tip Number 4
Prepare to discuss your experience with incident and change management processes. Be ready to share specific examples of how you've handled critical escalations or managed production changes in previous roles.
We think you need these skills to ace Messaging Support Engineer -Skype for Business
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Skype for Business, Mattermost/Symphony, and any other technologies mentioned in the job description. Use specific examples to demonstrate your hands-on experience.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities and skills outlined in the job description. Explain how your background in IT messaging support aligns with their needs and express your enthusiasm for the role.
Highlight Technical Skills: Clearly list your technical skills related to Windows Server, PowerShell scripting, and monitoring technologies like Splunk or SCOM. Mention any relevant certifications, such as ITIL, to strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Messaging Support Engineer.
How to prepare for a job interview at Pontoon Solutions
✨Showcase Your Technical Skills
Make sure to highlight your hands-on experience with Skype for Business, Mattermost/Symphony, and any relevant technologies. Be prepared to discuss specific scenarios where you've successfully managed these platforms.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've handled critical client escalations or resolved technical issues in the past. This role requires quick thinking and effective problem-solving skills, so be ready to share your experiences.
✨Familiarise Yourself with ITIL Principles
Since a solid understanding of ITIL principles is beneficial, brush up on these concepts before the interview. Be ready to discuss how you've applied ITIL processes in your previous roles.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's collaboration environment and their expectations for the Messaging Support Engineer role. This shows your genuine interest and helps you assess if the company is the right fit for you.
