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- Tasks: Support and manage Unified Communications environments like Skype for Business and Mattermost.
- Company: Join a leading financial client focused on innovative IT solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Be part of a collaborative team making a real impact in tech and finance.
- Qualifications: Experience with Skype for Business, PowerShell, and ITIL principles is essential.
- Other info: This is a 12-month contract role with potential for extension.
The predicted salary is between 36000 - 60000 £ per year.
One of our large Financial clients is currently looking for an IT Messaging Support Engineer - Real Time Messaging with Skype for Business, Mattermost/Symphony experience.
The Collaboration Operations Support Analyst is responsible for the support of Unified Communications collaboration environment. This role acts as application analyst and will be responsible for the day-to-day operations of the environment, critical client escalations and responsible for all production changes and infrastructure deployments.
- Hands on experience managing Skype for Business, Mattermost/Symphony Group Chat & MS Teams (IM, Online-Meeting w/content sharing, Persistent Chat Rooms, Mobile IM, B2B Federation, P2P Audio/Video, Audio conferencing & Softphone/Enterprise Voice).
- Hands on experience managing a Windows Server 2008 R2/2012 environment.
- Familiarity with writing PowerShell scripts.
- A good understanding of reading SIP traces, UCCAPI log files, Wireshark network captures.
- Experience with monitoring technologies (Splunk, SCOM, SiteScope).
- Solid understanding of Active Directory, Server, Database (SQL); and networking & voice technologies.
- Solid understanding of Linux server, networking and storage technologies.
- Experience with virtual platforms (client and server) and Microsoft Office products.
- Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset.
Desired Skills/Experience:
- Telephony and network experience.
- ITIL Certification and in depth understanding of ITIL principles, functions and processes is a plus.
Job Responsibilities:
- Executes processes in support of the IT infrastructure and resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAs.
- Prepares for new or changed services, management of the change process and the maintenance of regulatory, legal, and professional standards.
- Manage and support infrastructure applications and related data repositories on a day-to-day basis.
- Monitor, measure, report and review current performance of application services and ensure availability and capacity meet business demand.
- Apply applicable information security procedures to maintain compliance across infrastructure applications.
Please apply with your most recent CV.
Contact Detail:
Pontoon Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Messaging Support Engineer -Skype for Business
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Skype for Business and Mattermost/Symphony. Having hands-on experience or even personal projects showcasing your skills with these platforms can set you apart from other candidates.
✨Tip Number 2
Network with professionals in the Unified Communications field, especially those who work with the tools listed in the job description. Engaging in relevant forums or LinkedIn groups can help you gain insights and potentially get referrals.
✨Tip Number 3
Brush up on your PowerShell scripting skills, as this is a key requirement for the role. Consider creating small scripts to automate tasks related to messaging support, which can demonstrate your practical knowledge during interviews.
✨Tip Number 4
Prepare to discuss your experience with incident, change, and problem management processes. Be ready to provide examples of how you've handled critical escalations or managed production changes in previous roles, as this will show your capability to thrive in a fast-paced environment.
We think you need these skills to ace Messaging Support Engineer -Skype for Business
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Skype for Business, Mattermost/Symphony, and any other technologies mentioned in the job description. Use specific examples to demonstrate your hands-on experience managing these platforms.
Highlight Technical Skills: Clearly outline your technical skills related to Windows Server environments, PowerShell scripting, and monitoring technologies like Splunk or SCOM. Mention any familiarity with SIP traces and UCCAPI log files, as these are crucial for the role.
Showcase Problem-Solving Abilities: In your application, provide examples of how you've handled critical client escalations or managed production changes. This will demonstrate your ability to work under pressure and manage incidents effectively.
Include ITIL Knowledge: If you have ITIL certification or knowledge of ITIL principles, make sure to include this in your application. It shows that you understand the frameworks that govern IT service management, which is a plus for this role.
How to prepare for a job interview at Pontoon Solutions
✨Know Your Tech Inside Out
Make sure you have a solid understanding of Skype for Business, Mattermost/Symphony, and the other technologies mentioned in the job description. Be prepared to discuss your hands-on experience with these tools and how you've used them in past roles.
✨Showcase Your Problem-Solving Skills
As a Messaging Support Engineer, you'll need to handle critical client escalations. Prepare examples of past incidents where you successfully resolved issues, particularly those involving real-time messaging or collaboration tools.
✨Familiarise Yourself with ITIL Principles
Since knowledge of ITIL principles is a plus, brush up on these concepts before your interview. Be ready to explain how you've applied ITIL processes in your previous roles, especially in incident and change management.
✨Prepare for Technical Questions
Expect technical questions related to PowerShell scripting, SIP traces, and network monitoring tools like Splunk. Practise explaining complex technical concepts in simple terms, as you may need to communicate with non-technical stakeholders.
