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- Tasks: Support and manage Unified Communications collaboration tools like Skype for Business and MS Teams.
- Company: Join a leading financial firm focused on innovative IT solutions.
- Benefits: Enjoy a 12-month contract with opportunities for growth and skill development.
- Why this job: Be part of a dynamic team enhancing communication technology in a fast-paced environment.
- Qualifications: Experience with Skype for Business, PowerShell, and ITIL principles is preferred.
- Other info: Hands-on role with a focus on real-time messaging and collaboration technologies.
The predicted salary is between 36000 - 60000 £ per year.
One of our large Financial clients is currently looking for an IT Messaging Support Engineer - Real Time Messaging with Skype for Business, Mattermost/Symphony experience.
The Collaboration Operations Support Analyst is responsible for the support of Unified Communications collaboration environment. This role acts as application analyst and will be responsible for the day-to-day operations of the environment, critical client escalations and responsible for all production changes and infrastructure deployments.
- Hands on experience managing Skype for Business, Mattermost/Symphony Group Chat & MS Teams (IM, Online-Meeting w/content sharing, Persistent Chat Rooms, Mobile IM, B2B Federation, P2P Audio/Video, Audio conferencing & Softphone/Enterprise Voice).
- Hands on experience managing a Windows Server 2008 R2/2012 environment.
- Familiarity with writing PowerShell scripts.
- A good understanding of reading SIP traces, UCCAPI log files, Wireshark network captures.
- Experience with monitoring technologies (Splunk, SCOM, SiteScope).
- Solid understanding of Active Directory, Server, Database (SQL); and networking & voice technologies.
- Solid understanding of Linux server, networking and storage technologies.
- Experience with virtual platforms (client and server) and Microsoft Office products.
- Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset.
Desired Skills/Experience:
- Telephony and network experience.
- ITIL Certification and in depth understanding of ITIL principles, functions and processes is a plus.
Job Responsibilities:
- Executes processes in support of the IT infrastructure and resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAs.
- Prepares for new or changed services, management of the change process and the maintenance of regulatory, legal, and professional standards.
- Manage and support infrastructure applications and related data repositories on a day-to-day basis.
- Monitor, measure, report and review current performance of application services and ensure availability and capacity meet business demand.
- Apply applicable information security procedures to maintain compliance across infrastructure applications.
Please apply with your most recent CV.
Messaging Support Engineer -Skype for Business employer: Pontoon Solutions
Contact Detail:
Pontoon Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Messaging Support Engineer -Skype for Business
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Skype for Business and Mattermost/Symphony. Having hands-on experience with these platforms will give you a significant edge during interviews.
✨Tip Number 2
Brush up on your PowerShell scripting skills, as this is a key requirement for the role. Consider creating small scripts to automate tasks or manage systems, which can be discussed during your interview.
✨Tip Number 3
Gain a solid understanding of network monitoring tools like Splunk and SCOM. Being able to demonstrate your knowledge of these tools will show that you can effectively monitor and manage the messaging environment.
✨Tip Number 4
If you have experience with ITIL principles, be prepared to discuss how you've applied them in previous roles. This will highlight your ability to manage incidents and changes effectively, which is crucial for this position.
We think you need these skills to ace Messaging Support Engineer -Skype for Business
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Skype for Business, Mattermost/Symphony, and any other technologies mentioned in the job description. Use specific examples to demonstrate your hands-on experience managing these platforms.
Highlight Technical Skills: Clearly list your technical skills related to Windows Server environments, PowerShell scripting, and monitoring technologies like Splunk or SCOM. Mention any familiarity with SIP traces and UCCAPI log files, as these are crucial for the role.
Showcase ITIL Knowledge: If you have ITIL certification or knowledge of ITIL principles, make sure to include this in your application. Explain how your understanding of ITIL processes can benefit the company's operations.
Craft a Strong Cover Letter: Write a cover letter that connects your experience to the responsibilities outlined in the job description. Emphasise your ability to manage critical client escalations and support infrastructure applications effectively.
How to prepare for a job interview at Pontoon Solutions
✨Know Your Tech Inside Out
Make sure you have a solid understanding of Skype for Business, Mattermost/Symphony, and MS Teams. Be prepared to discuss your hands-on experience with these platforms, including features like persistent chat rooms and audio/video conferencing.
✨Brush Up on PowerShell and Networking
Since familiarity with PowerShell scripts and reading SIP traces is crucial, review your knowledge in these areas. Be ready to explain how you've used these skills in past roles, especially in troubleshooting or managing environments.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've handled critical client escalations or production changes in previous positions. Highlight your experience with incident, change, and problem management disciplines, as well as any relevant tools like Remedy ITSM.
✨Understand the Business Context
Research the financial sector and understand how Unified Communications impacts business operations. Being able to relate your technical skills to business needs will show that you can contribute effectively to the team.
