Job Advert: Senior UX Researcher Contract Length: 6 months Circa £75,000 pa (Day rate option available via Umbrella Company) Our client, a leading player in the financial services sector, is seeking a passionate and skilled Senior UX Researcher to join their dynamic team. This is an exciting opportunity to contribute to a large-scale transformation programme focused on Agentic AI, initially targeting the complaints journey. The successful candidate will play a pivotal role in shaping AI-driven operational experiences and assessing their impact on both colleague and customer journeys. Working within a multidisciplinary lab of approximately 90 colleagues, you will collaborate with Service Designers, UX Designers, Product Owners and stakeholders to shape future operational experiences. Plan and execute end-to-end UX research strategies. Lead usability testing initiatives using Maze. Develop surveys utilising Qualtrics to enhance user experience. Collaborate closely with Service Designers, UX Designers, and Product teams. Proven experience in UX Research, preferably within an enterprise environment. Strong quantitative and qualitative research capabilities. Familiarity with Agentic AI, GenAI, or AI research. Previous experience in the financial services sector. Exposure to service design principles.This role not only offers the chance to work on cutting-edge projects in a rapidly evolving field but also provides an environment where your insights can directly impact the user experience. The employer is dedicated to fostering a culture of innovation and collaboration, making it an ideal setting for a motivated UX Researcher. If you are ready to take on this exciting challenge and make a meaningful impact in the financial services sector, this opportunity is for you! Apply today to help shape the future of user experiences in a transformative environment. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Experience Designer- Researcher in Manchester employer: Pontoon Solutions
Join a forward-thinking company that values data integrity and fosters a collaborative work culture in Edinburgh. With a focus on professional growth, employees are encouraged to enhance their problem-solving skills while contributing to impactful projects that improve supplier data quality. Enjoy the benefits of a hybrid work model, competitive pay, and a commitment to inclusivity, making this an excellent opportunity for those looking to make a meaningful difference in their careers.
