Manager - Product Manager

PRODUCT MANAGER EDINBURGH 12 MONTH CONTRACT Join us as a Product Manager Client Servicing and Engagement Digital Channels Lab. Lead the team managing Important Business Process (IBP) activities for critical customer outcomes which ultimately feeds into a range of Important Business Services. Important Business Service IBS forms part of Operational Resilience activities to prevent, respond, recover and learn from operational disruption. In the role of Manager – IBS Product Manager, Digital Channels Lab, you\’ll be responsible for: Accurately mapping the end-to-end customer journey of all assets, ensuring adherence to relevant risks and controls, contributing to the overall resilience of key digital channel journeys Providing SME input to Scenario Testing and subsequent vulnerability remediation where required Managing risk & controls and ensuring visibility of any IBP events or triggers Building and maintaining positive relationships through effective collaborator engagement Facilitating and coordinating quarterly & annual planning activity across the wider team A growth mindset, passionate about continual learning and development Ability to get results, analyse data, and deliver desired outcomes We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.