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- Tasks: Lead a team in providing top-notch MAC support and troubleshooting.
- Company: Join Pontoon, a consultancy dedicated to enhancing workplace diversity and inclusion.
- Benefits: Enjoy hybrid work flexibility and the chance to develop your technical skills.
- Why this job: Be part of building a new MAC support service while collaborating with diverse teams.
- Qualifications: Experience with macOS, Apple hardware, and strong troubleshooting skills are essential.
- Other info: Opportunity to mentor junior staff and stay updated with the latest macOS developments.
The predicted salary is between 36000 - 60000 £ per year.
Location: Leeds (Hybrid, 2 days per week on-site including Mondays)
Duration: 12 Months
Pay: Umbrella
In this role, you will take on a leadership position in a Service Desk environment, ensuring smooth operations and supporting the creation of a MAC support service from the ground up in an enterprise setting.
Key Responsibilities:
- Provide expert 1st line support for macOS, software applications, and Apple hardware, including peripherals.
- Deliver exceptional customer service and technical assistance to colleagues.
- Troubleshoot and resolve complex technical issues, including software, macOS systems, and network connectivity.
- Collaborate with cross-functional teams to identify and implement service improvements.
- Develop and maintain troubleshooting guides for macOS.
- Train and mentor junior IT staff on macOS support best practices.
- Stay up-to-date with the latest macOS updates, features, and security patches.
- Act as a point of technical expertise within the team.
- Use ServiceNow to analyze and manage the Mac Support service, taking ownership of critical issues and ensuring SLAs are met.
- Support the wider service desk management and contribute to the overall service delivery, ensuring all departmental KPIs are met.
Essential Skills & Experience:
- Extensive experience supporting macOS and Apple hardware.
- Strong knowledge of JAMF and Apple Business Manager.
- Proficiency in troubleshooting technical issues in macOS environments.
- Experience with Microsoft Entra/Active Directory.
- In-depth understanding of network protocols, security, and system administration.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Certifications such as Apple Certified Support Professional (ACSP) or Apple Certified Technical Coordinator (ACTC) are a plus.
Candidates will ideally show evidence of the above in their CV to be considered.
Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
MAC Specialist employer: Pontoon Solutions
Contact Detail:
Pontoon Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MAC Specialist
✨Tip Number 1
Familiarise yourself with the latest macOS updates and features. Being knowledgeable about recent changes will not only help you in interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Gain hands-on experience with JAMF and Apple Business Manager. If you haven't worked with these tools before, consider setting up a test environment or using online resources to learn their functionalities.
✨Tip Number 3
Brush up on your troubleshooting skills for macOS and network connectivity issues. Prepare to discuss specific examples of complex problems you've solved in the past, as this will showcase your expertise during the interview.
✨Tip Number 4
Network with professionals in the Apple support community. Engaging with others in the field can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job with us.
We think you need these skills to ace MAC Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience with macOS and Apple hardware. Include specific examples of troubleshooting technical issues and any relevant certifications like ACSP or ACTC.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology support, particularly in macOS environments. Mention your ability to deliver exceptional customer service and your experience in training and mentoring junior staff.
Highlight Relevant Skills: In your application, emphasise your knowledge of JAMF, Apple Business Manager, and Microsoft Entra/Active Directory. Be sure to mention your understanding of network protocols and system administration.
Follow Up: After submitting your application through our website, consider sending a polite follow-up email if you haven't heard back within a week. This shows your enthusiasm for the role and keeps you on their radar.
How to prepare for a job interview at Pontoon Solutions
✨Showcase Your macOS Expertise
Make sure to highlight your extensive experience with macOS and Apple hardware during the interview. Be prepared to discuss specific technical issues you've resolved and how you approached troubleshooting in past roles.
✨Demonstrate Customer Service Skills
Since this role involves delivering exceptional customer service, think of examples where you've provided support to colleagues or clients. Emphasise your communication skills and how you handle difficult situations with patience and professionalism.
✨Familiarise Yourself with JAMF and Apple Business Manager
As knowledge of JAMF and Apple Business Manager is essential, ensure you understand their functionalities and how they integrate into macOS support. You might be asked about your experience with these tools, so having specific examples ready will help you stand out.
✨Prepare for Technical Questions
Expect to face technical questions related to network protocols, security, and system administration. Brush up on these topics and be ready to explain complex concepts in a way that demonstrates your expertise while remaining accessible to non-technical interviewers.
