At a Glance
- Tasks: Create engaging content for AI-powered customer experiences in banking.
- Company: Leading banking industry player with a focus on innovation.
- Benefits: Flexible hybrid working, professional development, and an inclusive culture.
- Other info: Join a diverse team that values unique perspectives and offers excellent growth opportunities.
- Why this job: Make a real impact in shaping customer-first experiences with cutting-edge technology.
- Qualifications: Strong UX writing skills and collaboration experience; familiarity with AI is a plus.
The predicted salary is between 40000 - 50000 £ per year.
Location: London
Contract Length: 6 months
Working Pattern: Hybrid – 2 days per week in the office.
Are you ready to take your content design skills to the next level? Our client, a leading player in the banking industry, is seeking a passionate and innovative Content Designer to join their team for a 6-month temporary contract. This is your chance to shape customer-first experiences in the exciting realm of Conversational Banking!
What You’ll Do:
- Collaborate with a dynamic cross-functional team to create engaging, safe, and compliant customer experiences.
- Leverage your content design expertise to understand customer needs and craft AI-powered content that is structured, accurate, and machine-usable.
- Develop content approaches for emerging AI patterns, ensuring clear communication and usability.
- Partner with data scientists and engineers to define and evolve a knowledge graph that models relationships across products and systems.
- Conduct content audits and refine content strategies to ensure readiness for AI systems.
- Prototype, test, and iterate to continuously improve the quality of customer interactions.
What You Bring:
- Content Design Expertise: Strong UX writing skills and the ability to simplify complex information.
- Design Thinking: Proficiency in problem framing, ideation, and testing.
- Systems Mindset: Ability to design content across entire journeys and ecosystems, not just individual screens.
- Collaboration Skills: Comfort in partnering with various stakeholders, including product, engineering, and legal teams.
- AI Awareness: Familiarity with generative AI and conversational design principles is a plus.
- Structured Content Knowledge: Experience with content models, taxonomies, and metadata.
- Data-Driven Mindset: Ability to work effectively with data teams on content pipelines and quality checks.
- Quality and Risk Awareness: Understanding the importance of accuracy and compliance in regulated environments.
What We Offer:
- Flexible Working Arrangements: Enjoy a hybrid working model, with the option to work from home and collaborate in the office two days a week.
- Professional Development: Opportunities for growth and support to optimize your potential.
- Inclusive Culture: Join a team that values diversity and encourages everyone to contribute their unique perspectives.
If you're a go-getter ready to embrace the exciting world of agentic design in banking, we want to hear from you! This is your opportunity to make a real impact and drive innovation in customer experiences.
We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Content/Conversational Designer: Agentic experience Design in London employer: Pontoon Solutions
Join a leading player in the banking industry that champions innovation and inclusivity, offering a hybrid working model that allows you to balance your professional and personal life effectively. With a strong focus on professional development and a collaborative culture, you'll have the opportunity to grow your skills while contributing to meaningful customer experiences in the exciting realm of Conversational Banking. Embrace the chance to work with diverse teams and cutting-edge technology in a supportive environment that values your unique perspective.
StudySmarter Expert Advice🤫
We think this is how you could land Content/Conversational Designer: Agentic experience Design in London
✨Tip Number 1
Network like a pro! Reach out to people in the banking and content design space on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in content design and conversational experiences. Make it easy for potential employers to see what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to content design and AI. Think about how you can demonstrate your collaboration skills and systems mindset during the chat.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Content/Conversational Designer: Agentic experience Design in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Content Designer role. Highlight your relevant experience in content design and conversational banking, showing us how you can bring value to our team.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use examples from your past work that showcase your UX writing abilities and your experience with AI-powered content. We want to see how you’ve tackled challenges in the past.
Be Authentic:Let your personality shine through in your application. We’re looking for passionate individuals who are excited about agentic design. Share your enthusiasm for the role and why you want to join our team at StudySmarter!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Pontoon Solutions
✨Know Your Content Design Inside Out
Make sure you brush up on your content design skills before the interview. Be ready to discuss your previous projects, especially those that involved simplifying complex information or creating engaging customer experiences. Highlight your UX writing skills and how you've applied them in real-world scenarios.
✨Showcase Your Collaboration Skills
Since this role involves working with cross-functional teams, be prepared to share examples of how you've successfully collaborated with different stakeholders. Talk about your experience partnering with product, engineering, and legal teams, and how you navigated any challenges that arose during those collaborations.
✨Demonstrate Your AI Awareness
Familiarise yourself with generative AI and conversational design principles. During the interview, mention any relevant experience you have with AI-powered content or how you've approached content strategies for emerging AI patterns. This will show that you're not just a content designer but also someone who understands the future of the industry.
✨Prepare for Problem-Solving Questions
Expect to face questions that assess your design thinking and problem-solving abilities. Think of specific examples where you framed problems, ideated solutions, and tested your designs. Being able to articulate your thought process will demonstrate your systems mindset and ability to design content across entire journeys.
