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For Companies At a Glance
- Tasks: Lead service design for a data-driven product enhancing customer experience.
- Company: Join a top UK banking group focused on transformation and innovation.
- Benefits: Flexible work with 2 days on-site, competitive pay, and potential for contract extension.
- Why this job: Make a real impact on customer needs while collaborating with a dynamic team.
- Qualifications: Experience in service design and Agile environments; strong communication skills required.
- Other info: Inclusive workplace valuing diverse talents and perspectives.
The predicted salary is between 28800 - 48000 £ per year.
About the Role
Location: Halifax – 2 days per week on-site
Contract: 6 months initially, with strong potential for extension
We’re working with one of the UK’s leading banking groups on a major transformation of their customer experience tools. This opportunity sits within a multi-disciplinary team of 5, including UX Design, Content Design, Design Analysis, and User Research—all focused-on redesigning how the bank captures and responds to customer needs.
The team is delivering a needs capture tool—a strategic, customer-focused data product currently being replatformed to align with future architecture and experience standards. The tool is being designed to better equip digital and frontline colleagues to understand customer circumstances and tailor support accordingly.
You’ll be joining a collaborative Agile team, engaging with multiple teams across the bank, and helping to ensure the product is insight-led, technically feasible, and aligned to business and user outcomes.
What You’ll Do
- Lead service design activities for a data-led product supporting customer needs assessment.
- Collaborate daily with UX designers, content designers, user researchers, and design analysts.
- Engage with wider delivery teams to shape end-to-end journeys and service architecture.
- Facilitate co-design workshops and map current and future state journeys.
- Translate user insights into service blueprints, customer journeys, and other actionable artefacts.
- Work within Agile teams, contributing to sprint planning, backlog refinement, and Jira ticket creation.
- Document work and share outputs via Confluence to maintain alignment across teams.
What We’re Looking For
- Proven experience as a Service Designer working in large, cross-functional teams.
- Strong capability in journey mapping, blueprinting, service ecosystems, and systems thinking.
- Experienced in Agile delivery environments, including working in sprints and managing Jira tickets.
- Comfortable documenting design decisions and collaborating via Confluence.
- Able to interpret research findings and turn them into actionable design and service improvements.
- Experience working on data products or tools; financial services experience highly desirable.
- Strong communication and facilitation skills across a range of stakeholders.
- Tools: Jira, Confluence.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
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Junior Designer employer: Pontoon Solutions
Contact Detail:
Pontoon Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Designer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the bank or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best design work, especially projects related to service design or customer experience. Make sure it’s easy to navigate and visually appealing—just like the designs you aspire to create!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to service design. Think about how you would approach journey mapping or co-design workshops, and be ready to share your thought process with confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Junior Designer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Junior Designer role. Highlight your experience in service design and Agile environments, and show us how your skills align with the needs of the banking group.
Showcase Your Collaboration Skills: Since you'll be working in a multi-disciplinary team, it's crucial to demonstrate your ability to collaborate. Share examples of past projects where you worked closely with UX designers, content creators, or researchers to achieve a common goal.
Be Clear and Concise: When documenting your work or sharing outputs, clarity is key! Use straightforward language and structure your application so we can easily see your journey mapping and blueprinting skills. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Pontoon Solutions
✨Know Your Design Tools
Familiarise yourself with the tools mentioned in the job description, like Jira and Confluence. Be ready to discuss how you've used these tools in your previous projects, especially in Agile environments.
✨Showcase Your Service Design Experience
Prepare specific examples of your experience in service design, particularly in large, cross-functional teams. Highlight your journey mapping and blueprinting skills, and be ready to explain how you’ve translated user insights into actionable designs.
✨Engage with the Team Dynamics
Since this role involves collaboration with UX designers, content designers, and user researchers, think about how you can demonstrate your teamwork skills. Share experiences where you facilitated workshops or contributed to co-design sessions.
✨Communicate Clearly and Confidently
Strong communication is key in this role. Practice articulating your thoughts clearly, especially when discussing complex design concepts. Be prepared to answer questions about how you document design decisions and share outputs effectively.
